About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race.

We are an essential part of the City of Toronto's fabric and social system.

Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type:

Full-time Permanent

Salary/Hourly Range:

$107,358 - $118,094

Work Details (Days/Hours):

Monday – Friday 36.25 hours per week

Hybrid Eligible

Yes

Affiliation:

Non-Union: Management/Exempt

Division and Department

Finance - Procurement

Location:

35 Carl Hall Road, Toronto

Number of Vacancies:

1

Existing/New Job:

New

Grade:

07

Vacancy Status

New

Candidate List or Eligibility List:

Candidate List

What we offer In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits, including a health spending account available upon your start date;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year.
- Fitness membership discount;​

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is adaptable, while considering operational and service delivery requirements. Make a difference The Supervisor, Contract Management oversees the day to day execution of post award contract activities, including contract setup, amendments, renewals, extensions, and closeout. The role supervises a team of Contract Administrators and ensures consistent, accurate, and compliant use of the Contract Lifecycle Management (CLM) system for maintaining contract records, milestones, and documentation.

This position serves as the escalation point for complex post award contract issues and works closely with Legal, Finance, Strategic Procurement (SPU), Vendor Relationship Management, Centre of Excellence, and Divisions to resolve documentation gaps, conflicting terms, terminations, and other contract risks. The role supports reporting, compliance, and continuous improvement of contract administration processes and controls.

What you’ll do

Post‑Award Oversight & CLM Record Governance (40%):

- Supervise the setup, amendment, renewal, extension, and closeout of contract records, ensuring all workflows, approvals, and documentation meet policy and procedural standards.
- Monitor the contract expiry review process by ensuring Contract Administrators act on expiry and renewal reports provided by the Data,



Analytics & Technology function or designated reporting group.
- Identify and address escalated issues such as missing or conflicting contract terms, incomplete documentation, termination or early‑exit requirements, and other post‑award risks, coordinating resolution with Legal and relevant stakeholders prior to workflow progression.
- Supervise and validate that CLM contract records, including key milestones, vendor deliverables, renewal triggers, and contract metadata, are accurate, complete, and maintained in compliance with policy.

Team Leadership & Workflow Coordination (30%):

- Assign and monitor daily workload of Contract Administrators to ensure adherence to timelines, workflow requirements, and documentation quality standards.
- Review complex or high‑risk contract files to confirm accuracy and completeness prior to record activation or advancement within the CLM system.
- Provide day to day guidance to team members on standard processes, escalating non‑standard or high risk scenarios, or ambiguous contract inputs to Supervisor / Sr Mgr Contract Management as appropriate.

Stakeholder & Cross‑Functional Collaboration (20%):

- Act as a coordination point for Legal, Finance, SPU, and Divisions regarding post‑award contract administration challenges and documentation requirements.
- Collaborate with Vendor Relationship Management to validate vendor compliance inputs during renewals, extensions, performance issues, or other escalations requiring compliance confirmation.
- Support alignment between CLM processes, legal templates, and standard contract terms, including updates to documentation requirements and workflow routing.
- Participate in cross‑functional discussions, including with the Centre of Excellence, to improve integration between sourcing decisions, contract administration, tools, workflows, and reporting.

Oversight, Risk & Continuous Improvement (10%):

- Monitor recurring contract issues, service and quality trends, and reporting dashboards to identify process gaps and control improvement opportunities.
- Validate the quality and completeness of CLM contract records and supporting documentation submitted by the team.
- Support testing, implementation, and rollout of CLM enhancements or upgrades in collaboration with the Data, Analytics & Technology team and other stakeholders.
- Recommend improvements to contract workflows, approval checkpoints, and controls based on lessons learned and trend analysis.

What you’ll need

- Post secondary education in business, supply chain, public administration, legal studies, or a related field, or an equivalent combination of education and experience.
- 5–7 years of progressive experience in contract management, procurement, or a related field
- Experience overseeing post‑award contract administration activities, including contract setup, amendments, renewals, extensions, and closeout.
- Experience supervising staff and coordinating workflows with defined quality and documentation standards.
- Experience working with a Contract Lifecycle Management (CLM) system, including maintaining contract metadata, milestones, and deliverable tracking.
- Experience coordinating escalations with Legal, Finance, SPU,



Vendor Relationship Management, Centre of Excellence, and Divisional stakeholders.

Preferred

- 7 –10 years of experience, including demonstrated experience overseeing contract administration and/or providing guidance to staff
- Experience supporting continuous improvement initiatives related to contract administration processes, workflows, and reporting.
- Experience supporting CLM system enhancements, testing, or process updates in collaboration with technology or reporting teams.

What’s next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis.

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [email protected].

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [email protected] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.

📌 Supervisor, Contract Management (Procurement) (Toronto)
🏢 Toronto Community Housing or Toronto Seniors Housing
📍 Toronto