Our team is highly skilled, passionate about our community, and we care. In Whitby, we are dedicated to our work, our community, and each other. The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area.

Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; urban design intensification; community improvement; Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day. Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming.

On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community. The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community. Assists the Senior Manager, Security & Enforcement Services, to develop and implement the corporate security philosophy, policy/procedures and strategy to effectively deliver a centralized solution for the security of Town employees, members of the public and all Town assets utilizing our facilities and services and our physical assets. Directs, coordinates and monitors day-to-day functions and services of security (contracted services).

This includes reviewing and evaluating work performance, providing guidance and interpretation of Town specific policies and procedures, addressing complaints/disputes and resolving problems. Develops, implements, monitors and evaluates a Town wide Security Program with interdepartmental engagement in order to deliver risk prevention, detection and response programs that ensures that all Town staff, customers and assets are protected and that Town services and facilities remain protected. Develops implements, and monitors security activity and security incidents, and ensures that all security incidents are properly documented, investigated, traced and closed (including post-event analysis and review).

Conducts and manages applicable security investigations related to non-criminal incidents including but not limited to trespassing, and suspicious activity; as well as criminal incidents including but not limited to thefts, property damage, and offences against persons. Acts as a liaison with law enforcement personnel during criminal investigations, event security planning, and the release of security camera recordings. Primary responsibility for policy administration, triage, investigation, and case management of complaints under the Public Code of Conduct.

Includes the gathering and consideration of evidence, determining if the policy was violated, and assigning the appropriate consequences. Develops a security risk assessment process to consider threats and vulnerabilities of all Town facilities and proposes/develops/implements prohibitive measures as may be applicable.



Ensures the Town's Security Program and various security services are delivered in accordance with appropriate legislation and regulations.

Manages the annual operating/capital budget related to the security function and implements controls to track and monitor expenditures. Develops and implements an integrated solution for the application for security technical equipment (such as access control, intrusion alarms and CCTV) across all Town buildings in order to reduce duplication and ensure cost effectiveness. Develops, implements, monitors and evaluates a Town wide Emergency Procedures with interdepartmental engagement in order to provide information, direction, and appropriate training to ensures that all Town staff, and managers understand their role and responsibility during an incident or emergency.

Attend municipal council, committee, and public meetings to support the orderly conduct of proceedings, monitor attendee behavior to ensure compliance with municipal policies, procedures, and applicable by-laws. Intervene in disturbances using a measured approach, including verbal de-escalation, and, where necessary, physical intervention consistent with training, judgement, and legal authority to detain or arrest individuals in accordance with the Criminal Code of Canada, the Trespass to Property Act (Ontario), and other relevant legislation. You know you best, including the tasks you do better when working virtually versus on-site.

You believe that the cornerstone of successful working relationships is trust and understand how this positively impacts productivity and performance. You have a high degree of accountability, readily adapt to disruption, like to learn skills, and explore new ways to connect and collaborate in the digital world. Using your extensive knowledge and experience in the field allows you to navigate through complex problems and recommend innovative solutions.

Knowledge Requirements

University degree in Criminology, Business Administration, Criminal Justice or Emergency Management Successful completion of industry-specific certified professional designation, such as Certified Protection Professional, Certified Fraud Examiner and/or Physical Security Professional is preferred Current member of the American Society of Industrial Security (ASIS) in good standing preferred Possession of a valid Province of Ontario Security Licence, as defined in the Private Security & Investigative Services Act Training/certification in CPTED (Crime Prevention Through Environmental Design), Basic Emergency Management (BEM), and Incident Command System (ICS) 100 Additional required training and certifications in Verbal De-escalation, Legal Arrest Authorities, Physical Restraint of Violent Persons, and Defensive Tactics Skill Requirements Five (5) years extensive security experience implementing and managing corporate security services in accordance with policies and processes Demonstrable working knowledge of the Criminal Code of Canada, Trespass to Property Ace and Public Works Protection Act Environmental and Occupational, Safety, Health & Risk Management policies and procedures Environmental and Occupational, Safety, Heath & Risk Management policies and procedures Strong knowledge in the area of security practices, methods and enforcement strategies Above average communication skills and strong customer service orientation to deal effectively with the public, staff, community group representatives, and public officials Strong leadership, planning,



organizational and public relations skills to establish and maintain effective business relationships with all levels of staff Ability to work with multiple priorities in an active environment Ability to read blueprints and details for building construction and/or renovation and ability to communicate using technical terminology for areas of responsibility Develops and implements corporate security policies and procedures Demonstrated ability to exercise effective budget control Must be able to obtain Basic Emergency Management certification Proficiency in the use of personal computers and Window based computer applications Strong knowledge of the deployment, installation, and operational use of physical security systems such as access controls alarms and CCTV Must be willing and able to work irregular hours, on weekends, and on holidays as required and respond to after work emergencies Successful candidates will be required to provide a satisfactory police record check to the Corporation as a condition of employment A valid, satisfactory police criminal record check to work with the vulnerable sector Must hold or acquire within six months, a current Standard First Aid (within two year of certification), Basic Rescuer CPR-C (within on year of certification) and AED Certification Must possess a valid class “G” Ontario Drivers’ License and provide ongoing consent to conduct a Driver’s Abstracts through the Ministry of Transportation. A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs. A hybrid work environment and flexible work arrangements where employees are empowered to do their best work in the way that works for them.

Frontline

Hybrid recognizes that up to 40% of job functions associated with the role can be done virtually, from a remote office. Further details on these programs will be discussed through the selection process.

Salary Range/Hourly rate: $113,533.00 - $129,014.00 Hybrid information: Frontline Hybrid Hours: Monday to Friday, 8:30 a.m. plus additional hours as required.

AI Disclosure: The Town of Whitby confirms that artificial intelligence (AI) will not be used in the screening, assessment, or selection process for this position. Our commitment to Inclusion, Diversity, Equity, and Antiracism At the Town of Whitby, we view holistic inclusion as the pathway to achieving healthy relationships, inclusive excellence and fostering a culture where everyone can thrive. We acknowledge our history—the good and the bad, promote social justice and address discrimination and inequities.

Applications from women and minority candidates are strongly encouraged. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.

In Whitby, we are dedicated to our work, our community, and each other. We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community. #

📌 Supervisor, Facility Operations(Full Time) (Whitby)
🏢 The Corporation of the Town of Whitby
📍 Whitby