The Switchboard Operator serves as the first point of contact for clients, visitors, staff, and the public in a 24-hour bilingual environment. The role provides reception and switchboard services, responds to inquiries, directs individuals to appropriate programs and services, and supports organizational safety by coordinating emergency communications and protocols. Receives, directs and informs clients, staff and the public as the facility’s main reception and information desk.

Operates the internal paging system with the ability to page in both official languages. Directs police, ambulance, fire fighters, Para Transpo, taxi drivers, couriers/drivers and others to appropriate locations (various departments, inpatient unit and the Royal Ottawa Place). Logs all emergency codes, personal long-distance calls, in and out key distribution and emergency pages.

Receives, directs, informs and responds to internal and external callers as the main facility’s telephone line on a timely basis and in a respectful and courteous manner. Reports maintenance and housekeeping issues to facilities help desk, as required. Code White, Ekahau code alert tags, medical and fire emergencies in both official languages.

Works in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of The Royal. Ensures a work environment that is conducive to the Royal’s Harassment-Free Workplace policy.

Secondary School Graduation

Diploma is mandatory. Previous switchboard experience mandatory.



Knowledge of hospital environment is considered an asset. Demonstrated organizational skills and general clerical skills, i.e. keyboarding skills, email, etc. Reliable, dependable, punctual, with good customer service qualities.

Language

Requirements ~ Bilingual (French/English) is mandatory. English level A- is mandatory in oral comprehension, expression, reading, and writing. French level A- is mandatory in oral comprehension and expression.

HOOPP, one of Canada's leading defined benefit pension plans, helping you build long-term financial security with a predictable lifetime retirement income and valuable employer contributions. Competitive health and dental benefitsthrough MedavieBlue Cross (MBC), supporting you and your family's health and wellness needs; Life insurance and disability coveragethrough Manulife, including short-term and long-term disability benefits where applicable, providing added peace of mind; Employee and Family Assistance Program (EFAP)through TelusHealth, offering confidential counselling, wellness resources, and support services for you and your eligible family members (excluded casual staff).

At The

Royal, we are committed to supporting your health, well-being, and financial security at every stage of your career through a comprehensive total rewards package that may include: Together, these perks reflect our commitment to helping you thrive personally and professionally—today, tomorrow, and throughout your career at The Royal. #

📌 Switchboard Operator (Bilingual) (RFT 1.0 FTE)
🏢 Royal Ottawa Health Care Group
📍 Ottawa