Vialto is a market leader in global mobility services. We are unique and the only stand‑alone global mobility business. Vialto is a market leader in global mobility services. We are unique and the only stand‑alone global mobility business.

Our teams help companies streamline and effectively manage their global mobility programs in a cost‑efficient and compliant manner. Our services focus on providing cross‑border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and work from home. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

We encourage employees to bring their true self and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcastOn the Moveto hear expert insights on issues affecting global mobility, and read about thelatest newsin the industry. As a Customer Service Specialist, responsibilities include but are not limited to: Act as the first point of contact for Canadian and US tax clients,



handling client queries via email and phone Act as a key liaison between the VVN and the local office to coordinate deadlines and the status of files Schedule consultations with tax staff across Vialto Partners offices Triage incoming emails and phone calls from clients; utilize knowledge from training and provided templates to respond to inquiries Escalate inquiries to the Vialto Partners local office team as required Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required Connect with government agencies and/or foreign offices (i.e. coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.) Support other VVN Canada team members with administrative functions such as filing, document assembly, scanning, and photocopying of additional documents, mailing and couriering documents to clients and tax authorities Experience in Customer Service A strong grasp of technology, including MS Office and Google Suite products Demonstrated self‑motivation and a desire to take responsibility for personal growth and development Ability to work effectively under pressure without compromising professional standards or quality of work Flexible in terms of work schedule, as this role services all Canadian time zones and overtime is required Please note this is a 3-6 month full‑time contract opportunity, starting from Jan 2027 (with the possibility of extension).

Tax Compliance team members work on a hybrid schedule, in office 2-3 days per week - (mandatory training in the office) Hourly rate range for this position is CAD $21.50-$24.50

📌 Tax Customer Service Specialist - Fixed Term (London)
🏢 Vialto
📍 London