Job Title: Tax Information Officer Ministry: Treasury Board & Finance Edmonton - Terrace Building Full or Part-Time: Full Time Permanent/Temporary/Wage: Permanent Classification: Finance 1 Salary: $2,366.06 to $3,079.52 bi-weekly ($61,754 - $80,375/year) The Alberta Public Service works to build a stronger province for current and future generations.

The Alberta Public

Service (APS) is taking a One Finance approach to the delivery of financial services. Financial services include the delivery of financial planning, reporting and operations, as well as ongoing engagement with policy and program areas to provide strategic decision-making support. There are three top leadership priorities that support this One Finance approach: proactively supporting our talent across the finance community; and actively engaging in continuous improvement of the way we support each other and do business within our teams and across the entire finance community.

To learn more about the Government of Alberta finance community and how you can make a positive difference in the lives of Albertans, we encourage you to visit our Finance Career Hub for more information. The Tax and Revenue Administration (TRA) division/Tax Services/Information Services branch is looking for a full-time Tax Information Officer to join their team!

The Tax Information

Officer is the first point of contact for many clients interacting with Tax and Revenue Administration (TRA).

The Tax Information

Officer helps taxpayers, businesses, representatives and members of the public obtain accurate information, understand program requirements, resolve account enquiries and take the actions needed to meet their obligations or exercise their rights.



This results in TRA clients and the public having a better understanding of TRA and its programs as well as ensuring fair and equitable treatment of all clients. Promote, educate and deliver timely high-quality services to meet the needs of program stakeholders.

Respond to telephone, electronic, written and other client enquiries regarding programs administered by Tax and Revenue Administration. Educates and promotes online services such as the Alberta.ca Account, Tax and Revenue Administrations Client Self-Service (TRACS), and other online delivery offerings. Perform routine calculations, reconciliations and verifications to identify discrepancies and ensure account information is accurate.

Process authorized account, registry and financial transactions in accordance with established controls and procedures. Administer reassessments, refunds, replacement payments, stop-payments and other corrective actions in accordance with established procedures. Identify outstanding returns, information, documentation, instalments or account balances during client interactions.

Record client information, enquiries, explanations, actions and outcomes in the appropriate information system.

Systems

Thinking – Analyze financial issues from a ministry-wide perspective, considering interdependencies, long-term impacts and unintended consequences to support strategic decision-making.

Build Team-oriented





Environments – Works effectively in a team environment by building positive relationships, engaging with team members and contributing to shared goals. Two-year diploma in Business or a related field plus 2 years related experience; Assets: Experience in a customer service-related role, responding to enquiries and delivering client-focused service. Ability to interpret and apply legislation, policies and procedures accurately.

Strong analytical, numerical, and financial skills, including experience reviewing and assessing financial or account information. Knowledge of tax administration, applicable federal and provincial legislation, privacy requirements and Tax and Revenue Administration (TRA) programs and systems. Proficiency with Microsoft 365 tools to support communication, documentation and workflow management.

A cover letter must accompany your application and should indicate how your previous work experience aligns with the qualifications and competencies required. In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 – June 2009 (part-time).

Master’s degree, Bachelor’s degree, diploma, or certificate) and the field of study. All costs associated with the recruitment process including documentation fees and travel expenses are the candidate’s responsibility. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.

Applicants being considered for this position will be required to complete a Level 2 Enhanced Security screening (including an enhanced criminal record check along with a credit check) as part of the pre-employment checks for this position.

📌 Tax Information Officer (Edmonton)
🏢 Government of Alberta
📍 Edmonton