Watches & Fine Jewelry Operations Assistant Location: CHANEL Yorkdale Boutique, ON Contract : Permanent, Full-time The W&FJ; Operations Assistant performs a variety of clerical and administrative functions to assist the Operations Manager and W&FJ; Team. They partner with the Boutique Operations Team and the W&FJ; Head Office team to supervise, motivate, and ensure all boutique operational functions related to Watches and Fine Jewellery are delivered to the highest standards in order to provide an impeccable client experience.

Customer

Experience/Customer Relationship Maintain a robust client relationship by responding to all internal & external inquiries via telephone & email

- Work hand-in-hand with WFJ Boutique Management, WFJ Sales Specialists as an integral member of the WFJ team
- Support the boutique sales floor as needed, welcome clients, art of wrapping, aftersales follow up, present new collections
- Consistently provide the highest level of customer service and support to clients/colleagues. Heart of House Operations Quality Assurance Lead the Quality Control, inspection, reporting on issues of all merchandise (core and High-End) coming into Canada.

Inventory Management

Assist with the inventory management process including Cycle counts, price changes, reticketing, Year-End Inventory

- Maintain inventory integrity by proactively managing shrink Lead on all domestic allocations/transfers from Yorkdale to other boutiques. Ensuring proper documentation and procedures for international deliveries (B13A’s, Proformas, Brinks deliveries etc). Oversee and ensure compliance of Customer Owned Goods, International deliveries, Chanel et Moi Repairs, Consignment, Personal Shopping guidance




- Be an expert on Chanel Boutique Standard Operating Procedures while also implementing the WFJ procedures
- Reconcile and balance daily invoices based on the boutique
- Ensure an adequate stock of boutique supplies, packaging, tools, VM Materials (in conjunction with VM team) and order as necessary
- Inspect and maintain a clean and well-organized boutique regularly, this includes boutique & heart of house. Partner with Boutique Management as required
- Respond to Inter-Boutique Transfer requests in a timely manner using the appropriate tools
- Create, maintain and manage all Boutique invoices through our internal COUPA system
- Partner with Boutique management to order, organize and allocate staff uniforms. Coach and support the Heart of House team members
- Support Operations Manager in achieving Heart of House objectives and goals, as well as Boutique Management and Head Office in reaching their goals
- Be a champion of change management.

Personal

Presentation/Image ~ Minimum 3-5 years in retail operations and/or stock experience

- Strong knowledge of shipping and receiving
- Customer experience oriented
- Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving/shipping of inventory; to support sales to ensure optimal client service
- Fluent English, French is a plus. The opportunity to support and contribute to the Heart of House and client experience. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. Accommodations are available upon request for candidates with disabilities throughout the recruitment process. #

📌 Team Assistant , Full-time, Permanent position (Toronto)
🏢 Chanel
📍 Toronto