The Team Lead, One Point, supports the Biologics team by balancing patient case management responsibilities with leadership oversight.

The Team

Lead plays a critical role in optimizing team performance, improving operational efficiency, and supporting seamless patient onboarding and therapy initiation. Coordinate escalations such as infusion appointments, training, and complex patient cases (e.g., Take accountability for the performance, productivity, and overall effectiveness of the assigned team ~ Lead recruitment, onboarding, training, and performance management activities ~ Provide day-to-day supervision, coaching, and guidance to team members ~ Monitor and drive key performance metrics, including: ~- Optimize workflows related to case management, communication, and reimbursement processes ~ Identify and implement process improvements to increase efficiency and standardization ~ Provide regular updates to leadership,



including bi-weekly progress reports ~ Ensure adherence to company policies, procedures, and compliance standards ~ Robust understanding of reimbursement processes and patient case management Strong analytical and problem-solving abilities with a focus on process improvement Familiarity with PSP programs and pharmaceutical stakeholders Prior experience managing KPIs, SLAs, and performance metrics GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support. #

📌 Team Lead, One Point Patient Care Team (Mississauga)
🏢 GreenShield
📍 Mississauga