We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees.

Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees. We’re fully remote and hire across Canada and the U.We’re looking for a passionate, quick-thinking Customer Care Team Lead to jump in and drive our department KPIs. This is your chance to be instrumental in shaping ZayZoon's Customer Care organization, driving us toward our massive goal: saving 10 million employees $10 Billion.

You'll work cross-functionally, partnering with teams across the company to embed a customer-first mindset at scale. This role is a massive prospect to optimize support channels and help architect the future of our support strategy, along with leading a team to be their best. Lead a team of motivated Customer Care individuals who are focused on driving customer success in order to deliver on operational KPIs Monitor customer service performance on the agent and team level Assist in report creation reflecting support performance and/or conversation details Monitor the Customer Care queues and assign resources to ensure we meet our targets Coordinate and lead ZayZoon new hire training for Customer Care Own “escalated” customer communications through to resolution Provide input on all scheduling for Customer Care - holiday scheduling, time off, and day-to-day scheduling Deliver on projects to support KPIs and metrics, as well as continuously improve our existing infrastructure Support cross-functional projects by collaborating with key partners such as Revenue Operations, Customer Success, Product, Sales, and Marketing Utilize deep product and industry knowledge to drive operational efficiency applying best practices across processes, tooling, automation, outsourcing etc 2+ years of people leadership experience where you were responsible for managing performance ~ Process Improvement & change management experience ~ Excellent communication skills and the ability to tailor messaging for technical and non-technical audiences. ~ Research shows that while men apply to jobs when they meet an average of 60% of listed criteria, women and other marginalized folks tend to only apply when they check every box.

Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever Versatile Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset – our “You-do-You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 5 weeks vacation Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend Plus: Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more

📌 Team Lead, Test Data Management (Winnipeg)
🏢 ZayZoon
📍 Winnipeg