Company Overview The Jenna Bole Real Estate Team is a small real estate team under the Calgary brokerage of Royal LePage Benchmark. The team has been awarded the Chairman’s Club award (top 1% across the country) for Royal LePage in 2025. The team runs on clear systems and steady communication, and this role sits at the center of how it operates day to day.

Job Summary

We're looking for a Team Operations Manager to run the operational and administrative backbone of a busy Calgary real estate team. This is a leadership role, not an entry-level admin position. You'll own the day-to-day admin work, direct the rest of the team, make independent decisions, and keep things running smoothly. We're especially interested in someone who's comfortable using automation and AI to reduce manual work across the team.

Primary Responsibilities

- Manage transaction files from contract to close, ensuring deadlines and requirements are met
- Coordinate listing administration, including photographers and MLS updates
- Maintain and update Follow Up Boss (CRM) with accurate, current information
- Act as the day-to-day point of contact for the team; assign and follow up on tasks
- Run or co-run parts of the weekly team meeting
- Make independent decisions on vendor scheduling, routine client service issues, and day-to-day scheduling conflicts
- Keep deals, deadlines, and client care experiences positive and consistent
- Identify repetitive tasks and build or propose automation and systems to reduce them
- Prepare, proofread, and manage contracts, agreements, and listing materials
- Organize digital and physical files related to transactions, clients, and properties

Skills and Qualifications

- Strong organizational skills, with the ability to manage multiple priorities independently
- Proven ability to make decisions and move work forward without close supervision
- Experience leading, managing, or directing other people or projects
- Proficiency with CRM and productivity tools, and genuine comfort using AI and automation as part of daily work




- High level of accuracy in preparing and reviewing documents
- Strong attention to detail across schedules, files, and transaction processes
- Sound judgement about what needs to be escalated versus handled directly

Experience

- 3+ years in an admin, operations, or office management role, ideally with some leadership or supervisory component
- Education: minimum high school diploma or equivalent; post-secondary education considered an asset
- Real estate industry experience considered an asset, not required

Work Environment

- Hybrid, with in-person time required for team meetings, client events and coverage
- More in-person time will be required during the probationary period for onboarding and training

Compensation and Benefits

- Annual salary range of $60,000 to $70,000 (approximately $29 to $33/hour)

Company Culture

- Client-focused, with an emphasis on calm, clear communication
- Values include organization, ownership, continuous improvement, integrity, resilience, motivation, trust, fulfillment, purpose, and helping people.

Ideal Candidate Attributes

- Highly organized and tech-forward
- Comfortable directing others and holding people accountable
- Proactive, anticipating next steps without being told
- Capable of managing many moving parts at once
- Self-directed, with the ability to report daily and weekly updates
- Steady under ownership, taking responsibility for mistakes directly

How to Apply Submit your resume to [email protected] along with answers to the following questions:

- Why did you apply to this role?
- Describe a time you made a decision on your own that moved something forward, without being asked to.
- What are three things you look for in a role where you'd have real ownership?
- What's your experience with automation or AI tools in a work setting, if any?

Join us and be a part of a team that values growth, innovation, and making a difference in the real estate industry! Pay: $60,000.00-$70,000.00 per year

Perks

- Flexible schedule
- On-site parking
- Work from home

Work Location: Hybrid remote in Calgary, AB T2H 2H8

📌 Team Operations Manager - Jenna Bole Real Estate Team (Calgary)
🏢 Jenna Drummond Real Estate
📍 Calgary