At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights.

Responsable

Communauté | Communauté À propos du poste Nous nous engageons à donner à chaque membre les moyens de réaliser l'œuvre de sa vie, et à titre de Responsable de la Communauté, vous serez à la tête de cet effort. Que vous souteniez une clientèle de membres diversifiés ou un client majeur, vous agirez comme un responsable fiable et digne de confiance, axé sur la satisfaction des membres, l'excellence opérationnelle et la performance des affaires. Agir à titre de principal point de résolution pour les commentaires des membres, en s'appuyant sur les données du NPS (Net Promoter Score) pour repérer les tendances, régler les situations complexes avec empathie et savoir-faire, et mettre en œuvre des améliorations proactives du service.

Agir comme responsable sur place de l'excellence opérationnelle et des normes de votre immeuble, en repérant et en mettant en œuvre des améliorations qui bonifient l'espace au quotidien. Collaborer avec notre équipe de sécurité afin d'agir comme représentant sur place pour l'ensemble des protocoles de sûreté et de sécurité, et veiller à ce que l'immeuble demeure conforme aux normes mondiales de santé et de sécurité. Collaborer avec les membres pour cerner les possibilités de renouvellement et d'expansion à l'aide d'analyses fondées sur les données.

Community





Lead | Community About The Opportunity Become the Heart of Our Community; Empowering Life's Work Our Community team isn't just a part of the business-it is the driving force behind our members' success. We are dedicated to enabling every member to create their life's work, and as a Community Lead, you will be leading that effort. In this role, you are responsible for ensuring your building meets our global standards for hospitality and operating excellence.

Whether supporting a diverse member base or a key Enterprise client, you will serve as a trusted and reliable leader focused on member satisfaction, operational excellence, and business performance. This is an on-site position, with a requirement to be in the buildings 5 days per week. Act as the primary point of resolution for member feedback, leveraging NPS data to identify trends, solve complex escalations with empathy and accountability, and implement proactive service improvements.

Support the Community Team in execution of a curated community event strategy that fosters professional networking and member connections, directly impacting member retention and satisfaction metrics. Support the Community desk schedule as needed, ensuring there is consistent coverage during business hours.

Building Operations: Serve as the on-site Lead owning the operation excellence and standards of your building, identifying and implementing improvements that enhance the space on a daily basis.



Partner with our Security team to be the on-site representative for all safety and security protocols and ensure the building remains compliant with global health and safety standards. Manage the location’s controllable operating costs, while delivering a premium experience for our members.

Partner with the Leasing team to lead high-impact tours for prospective members, sharing benefits tailored to their unique business needs to capture new revenue and drive building occupancy. Drive building financial success by proactively pursuing revenue growth opportunities, such as ancillary service sales and membership upgrades. Collaborate with members to pinpoint renewal and expansion possibilities through the use of data-informed analytics.

Bachelor’s Degree or equivalent experience Preferred 3+ years of professional experience and proven track record of success in hospitality, multi unit retail or related experience. Demonstrated ability to manage multiple priorities in a quick-paced environment.

Experience utilizing data (such as Qualtrics or CRM tools like Salesforce) to inform decision-making and drive member satisfaction. approximately 13 paid holidays ~16 weeks paid parental leave ~ life and AD&D; insurance Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. Since then, we’ve become one of the leading global flexible space providers committed to delivering technology-driven turnkey solutions, flexible spaces, and community experiences.

📌 Tech Community Manager (Montreal)
🏢 Wework
📍 Montreal