Genista Biosciences |Location: Remote – Canada Only | Full time At Genista Biosciences, we are modernizing food and product safety through state-of-the-art lab automation, accredited testing, and an AI-powered platform. We empower leading food, beverage, and consumer goods manufacturers with rapid, audit-ready data and seamless quality management tools. We are seeking a Technical Account Manager (TAM) to serve as the bridge between client teams, laboratory operations, and software platforms.

You will act as the primary technical advisor to customers, driving successful onboarding, resolving complex technical challenges, and supporting CSAMs to maintain high retention and satisfaction.

Customer Technical Support: Provide technical support to client Data Ops teams and lead technical discussions regarding test results, specs, and workflows.

Troubleshooting Guides: Author and maintain technical troubleshooting guides, SOPs, and knowledge base articles.

Technical Onboarding: Review customer testing methods/references; verify calculations, units, and specifications; CSAM Support & Escalations: Partner with CSAMs in meetings and emails to resolve complex customer challenges, technical inquiries, and account escalations.

Damage

Control & Quality (CAPA/CAR): Perform Root Cause Analysis (RCA)



and lead Corrective & Preventive Actions (CAPA) and Corrective Action Requests (CARs).

Trainings & Webinars: Plan and carry out technical webinars and specialized training sessions for customers and internal teams.

Technical Marketing: Assist marketing teams with technical content creation for industry newsletters, articles, and collateral.

Analytical Chemistry TAM: Specialization in LC-MS, GC-MS, and ICP-MS testing techniques and data evaluation.

Food Science / Chemistry TAM: Focus on Proximates, Nutritional Analysis, and Allergen testing/compliance.

Food Microbiology TAM: Focus on Environmental Monitoring Programs (EMP), Pathogen Testing, and general Microbiology.

Education: PHD degree in Chemistry, Food Science, Microbiology, Biology, or a related scientific discipline.

Experience: 3+ years in a technical client-facing role, laboratory operations, or technical account management. Hands-on familiarity with LC-MS/GC-MS/ICP-MS, food chemistry analysis, or microbiological EMP frameworks. Strong capability in root-cause analysis (RCA), handling customer escalations, and executing CAPA/CAR protocols. ability to translate complex lab data into clear customer insights. #

📌 Technical Account Manager CUSTOMER SUCCESS (Calgary)
🏢 Genista Biosciences
📍 Calgary