Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.

Secure Every

Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.

Technical Account

Manager (TAM) – Enterprise - Auth0 Okta is the leader in Identity management and The World’s Identity Company. Our platforms secure all types of identity, including customers, employees, partners, and AI agents.

The Key Accounts Prospect Platform Focus: Primary focus on Customer Identity Cloud (Auth0), with foundational technical engagement across Workforce Identity Solutions (Okta).

Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment. This role is integral to the Key Accounts segment team, managing accounts across various core industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology.

The Technical Account

Management (TAM) team is a global group of identity product experts dedicated to enabling existing customers to succeed. As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for key accounts, focusing on developer-focused customer identity architecture, API integrations, hands‑on prototyping, and broad deployment strategies across Auth0 and Okta environments.

Key Identity

Solutions &

• Technologies You Will Support You will focus primarily on developer-centric customer identity environments while supporting core workforce solutions: Customer Identity Cloud (Auth0) &

• Developer Tools (Primary Focus): Direct API management and endpoint testing using Auth0 Management &

• Authentication REST APIs. Auth0 SPA JS, Auth0 React, Auth0 Next.js, Auth0 Python/Node.js). Multi-tenant application architectures, social login, B2B/B2C identity federation, and custom database connections. Identity &

• Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, and Universal Directory.

Lifecycle

Management and automated provisioning (SCIM).

Identity Threat

Detection & Response (ITDR): Syslog monitoring, threat detection, and signal integrations.

Key Account

Partnership & Influence Build deep,



long-lasting relationships with customer engineering leads, product architects, and technical decision‑makers as their primary technical advisor. Masterfully apply technical expertise in Auth0 Customer Identity and developer‑first architectures to solve complex identity challenges and influence customer strategy. Collaborate with key accounts to design scalable B2B and B2C customer identity architectures aligned with their business and security objectives.

Prototyping, Technical Execution & Advocacy Build lightweight Proofs of Concept (PoCs), configure test Auth0 tenants, and conduct live technical walkthroughs (such as custom Auth0 Universal Login branding, OAuth 2.0 grant flow implementations, and Auth0 Actions scripts).

API Testing & Integrations: Utilize tools like Postman to test, validate, and demonstrate Auth0 and Okta REST APIs (executing CRUD operations for users, roles, and application configurations).

Complex Problem Resolution: Dissect multi‑faceted developer and architectural issues, proactively identify technical risks, and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering. Advocate for customer technical needs within cross‑functional product and engineering teams. Provide best practices, workshops, and technical enablement for customer developers, software architects, and engineering leads.

Generate repeatable code samples, Postman collections, architectural guides, and strategy assets for the global TAM team.

Experience: 5+ years of related professional experience (or 4+ years with a Master’s degree), including 3+ years as a Technical Account Manager, Solutions Architect, Technical Consultant, or Developer Advocate.

Domain Knowledge: 3+ years in customer identity (CIAM), API security, web/mobile authentication, or modern application development.

Education & Certifications: BA/BS/MS in Computer Science, Software Engineering, Information Technology, or related discipline (or equivalent experience).

Technical Mastery Identity Protocols: Deep, practical mastery of modern web authentication and authorization standards, specifically OAuth 2.0 (Authorization Code + PKCE,



Client Credentials, etc.) API Prototyping Tools: Advanced experience working with REST APIs, webhooks, and tools like Postman to test API endpoints, manage collections, and demonstrate programmatic workflows. Strong hands‑on ability to read, modify, or build simple web applications (e.g., JavaScript/TypeScript, Node.js, Python, React) to demonstrate authentication routing, protected routes, token validation, and Auth0 SDK integration.

Customer Identity Patterns: Solid understanding of B2B and B2C identity patterns, tenant management, social identity providers, enterprise connections, and user migration strategies.

Workforce & Provisioning Basics: Familiarity with core Workforce Identity concepts (SSO, SCIM provisioning, SaaS integrations) to support hybrid account requirements. Excellent communication skills, capable of speaking fluently with developer teams, software architects, and engineering leadership. Comfortable performing live technical demonstrations, API troubleshooting in Postman, and whiteboarding complex system architecture.

Skilled in setting expectations, tracking account health metrics, and maintaining clear project boundaries. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

Supporting Your

Well‑Being Driving Social Impact Developing Talent and Fostering Connection + Community Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

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📌 Technical Account Manager (Canada - Enterprise - Auth0) (Toronto)
🏢 Okta
📍 Toronto