Permanent Language(s) Required: English Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, adaptable and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs We build strong relationships, share knowledge and support the people who feed the world Learning and development opportunities to help you thrive As a Technical Analyst, you’ll be the first point of contact for IT support, helping resolve customer issues quickly and effectively across multiple channels. You’ll diagnose and troubleshoot technical problems, communicate solutions clearly to both technical and non-technical users, and take ownership of incidents from initiation through to resolution or escalation. You’ll contribute to a high-performing Service Desk team by maintaining accurate documentation, improving knowledge base content, and following ITIL-aligned practices.

Your work will directly impact the employee experience by ensuring reliable, timely technology support. Provide IT support through phone, email, chat and in‑person interactions, supporting a coast‑to‑coast Service Desk during business hours Investigate, analyse and resolve service desk incidents and service requests Troubleshoot a wide range of first‑level IT issues across systems,



applications and devices Monitor and support day‑day technologies and services Collaborate with internal teams to ensure efficient resolution and service delivery Support onsite technology needs, including equipment setup, moves and basic hardware troubleshooting Assist with asset handling and inventory tracking where required (20–40 lbs) A certificate, diploma or degree in computer science, engineering, mathematics or a related field, or an equivalent combination of education and experience ~2–4 years of customer support or service desk experience ~ Ability to work flexible or rotating shifts to support Service Desk operations ~ Working knowledge of common operating systems, software, and business applications ~ Basic understanding of computer hardware and peripherals ~ Familiarity with ITIL processes and service management tools ~ A friendly, customer‑focused mindset with strong communication skills Experience supporting enterprise applications and business systems A valid driver’s license and ability to travel occasionally Bilingualism (English and French) is a strong asset. At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play.

Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives. We encourage qualified applicants to apply, including members of these four employment equity groups: Indigenous Peoples Persons with disabilities Women To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at:

📌 Technical Analyst, Service Desk (Quebec City)
🏢 FCC / FAC
📍 Quebec City