Technical Specialist, Applications Department: EO ENHANCE Ontario - Outpatient Team Job Category: Professional Hospital Location: EO Head Office Job Type: Permanent, Full time Number of Positions: 1 Minimum - Maximum Hourly Rate: $46.762 - $54.209 Hours: Days, Afternoons Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

Epic Technical

Specialists are responsible for ongoing maintenance and operations of their assigned applications including triaging and prioritizing issues, troubleshooting, break-fixes, maintenance, system upgrades and enhancements and optimizations with a goal to continue to enable workflows that in the relevant clinical areas. This role will also act as a secondary support contact for the application’s end users. Responsible for independently evaluating systems, analyzing complex issues and problems, troubleshooting, resolving break fixes and testing resolutions with application teams Provides ongoing maintenance and support for assigned applications with little to no assistance Participates and leads testing of application updates, enhancements, custom programming and new releases/quarterly upgrades Support operational committees and working groups with workflow design/optimization decision‑making by highlighting system capabilities, limitations, risks etc.

Work with Principal Trainers to maintain training materials and content in sync with build updates In collaboration with Principal Trainer,



analysts will support application's end‑users Reviewing the status of projects and issues on an ongoing basis with leadership Previous build or operations experience with Epic® preferred and experience with Radiant, Cupid or OpTime considered an asset Strong working knowledge of clinical systems and administrative departments, operations and imaging process/workflows would be an asset Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders Ability and willingness to learn new software, systems, and processes Accommodation and Diversity Statement Enhance Ontario (EO) embraces and celebrates our community’s unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process,



please make them known when contacted and we will work with you to meet your needs.

Defined

Benefit pension plan through the Healthcare of Ontario Pension Plan Comprehensive insured benefits package including health and dental benefits New Graduate Initiative Enroute Program Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on‑site wellness rounding This chance is posted to support the recruitment of an existing vacant position.

At Scarborough Health

Network (SHN), our people are our greatest asset. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community. We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally. the organization behind the prestigious Canada’s Top 100 Employers project.

This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff‑led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands‑on experience to fast‑track certifications and placements in different care units.

Experience what makes us one of Greater Toronto’s Top Employers and an affiliated teaching hospital of the University of Toronto. We’re always looking for skilled, compassionate and committed individuals to join our dynamic team in providing exceptional quality care. #

📌 Technical Analyst - Temporary Full Time (Toronto)
🏢 EO ENHANCE Ontario
📍 Toronto