Who We Are At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. We seek to understand and improve our customers’ experience.

Smart

Risk‑Taking. We transform risk into progress through data, experience, and intuition. Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer‑paid short-term disability, long‑term disability, life insurance, and AD&D; (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer This is a Remote position in Canada.

Business hours are Monday to Friday 7:00 am to 8:00 pm EST, Saturday 8:00 am to 6:00 PM EST. Agents work a 40-hour work week during business operations, scheduled in 8.5-hour shifts that include a 30-minute unpaid lunch break. We are seeking a Bilingual Technical Customer Service Agent with experience providing exceptional customer service and troubleshooting.

You will be part of a Global Customer Service team responsible for ensuring customer satisfaction and issue resolution. In this role, you will have the opportunity to use your experience in prioritizing customer needs, resolving issues efficiently, and maintaining a positive customer‑centric approach. You must have the ability to navigate multiple systems and software to ensure you attempt to have a first‑contact resolution.





The ideal candidate will have 2+ years of experience in customer service or technical support with the ability to develop a robust understanding of our product offerings. Customer‑Focused. Your primary focus is on understanding and meeting the needs of our customers.

You are flexible and can easily adapt to changes in procedures, priorities, and technology. While on a call or chat, you will be required to navigate multiple systems and software. You have a solid understanding of technical troubleshooting, including site navigation, login issues, and application functionality, and can assist customers with these issues effectively.

Handle inbound customer inquiries and provide timely and accurate responses. Initiate outbound calls to address customer concerns and ensure they have a positive experience in a timely manner. Work within multiple channels to include chat, case (written), and phone calls (verbal).

Collaborate with cross-functional teams to expedite issue resolution and enhance the overall customer experience. Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms. Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

Handle approximately 60 - 100 interactions per day, including calls, chats, cases, and Slack channel requests, ensuring quality standards for all interactions are met.



3+ Years of customer service or technical support experience. ~ Bachelor's degree in business or other related field. Proficiency in handling customer inquiries, resolving issues, and managing customer expectations. ~ The ability to troubleshoot within technical applications and proficiency in utilizing multiple applications at once. ~ Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms. Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

Experience using CRM software for tracking customer interactions. Previous experience in the automotive industry.

Compensation Range of Hourly $20.00 - $23.00 CAD OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing.

We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries.

OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

📌 Technical Customer Service Agent-Remote (Quebec City)
🏢 ADEC ADESA Auction Canada
📍 Quebec City