Employment Type: Permanent : Technical Customer Support Specialist Hospitality partners around the world rely on our platform to drive revenue and guest experience, and right now our team needs someone who wants to bring structure to complex technical issues and own them to resolution, not just answer tickets. What You'll Be Doing You will take ownership of technical partner issues from intake to resolution, unspooling complex configuration, data, access, and integration problems. Day to day, you will help hotel partners through go‑live, turn recurring support issues into playbooks and documentation, and drive workflow improvements.

AI handles initial case triage, partner health signals, and repetitive documentation, freeing you to focus on complex technical investigations and cross‑functional problem solving.

What You Bring

You have a structured, methodical approach to technical troubleshooting and know how to explain technical concepts clearly to both technical and non‑technical audiences. You navigate technical topics with confidence, including APIs, webhooks, data mapping, and configuration tools. You've built reliable, repeatable AI workflows to speed up troubleshooting, research, or documentation, and you know how to evaluate AI output before sharing it with partners.

Why Plusgrade

Travel is about the moments that make a journey feel personal. At Plusgrade,



we build the technology that makes those moments possible, from upgrade offers and loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners worldwide. We also give our teams access to AI tools and the encouragement to use them thoughtfully, to move faster, explore ideas, and build better ways of working. Come help us shape the future of travel.

Comprehensive Health Plans Flexible Paid Time

Off Travel Experience Perk Parental Leave Top Up We welcome applications from all qualified individuals regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation or any other category protected by law. Accommodation is available upon request. This posting is for an existing vacancy.

Plusgrade powers the global travel industry with its portfolio of leading ancillary revenue solutions. Over 575 airline, hospitality, cruise, passenger rail, and financial services companies trust Plusgrade to create new, meaningful revenue streams through incredible customer experiences. As an ancillary revenue powerhouse, Plusgrade has generated billions of dollars in current revenue opportunities across its platform for its partners, while creating enhanced travel experiences for millions of their passengers and guests.

📌 Technical Customer Support Specialist (HUBU) (Montreal)
🏢 Ancillary Streams
📍 Montreal