At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.We’re committed to building our talented team who champion collaboration, kindness and inclusivity.

Join our team, and help recognize a healthy future for your career and for all Canadians.

The Technical

Lead role is a key operational role that specializes in either production coordination or technical automation support to ensure seamless pharmacy fulfillment processes. Reporting to the Supervisor, this individual will support daily production workflows, lead automation optimization efforts, and act as a liaison between frontline staff, leadership, and vendors. Serve as the first point of contact for team members to resolve workflow and task issues before escalating to leadership.

Monitor and support daily production status, including reassignment of stores and shifting resources to ensure optimal workload distribution. PPE, office materials, printer and robot consumables). Conduct quality checks and support the implementation of quality initiatives.

Automation

Optimization & Technical Support Provide first‑level technical troubleshooting for automation equipment, escalating issues to vendors when necessary. optimization tracker, performance logs). Support and track inventory and maintenance parts related to automation systems. Training, Monitoring & Continuous Improvement Develop and deliver training sessions to Pharmacy Assistants and Verifiers on basic automation troubleshooting and maintenance.

Analyze OEE (Overall Equipment Effectiveness)



and machine performance data to identify areas of loss and implement process improvements.

Experience with automation equipment, software, and tools in a production or healthcare environment. Technical troubleshooting ability with a solid attention to detail and accuracy. Demonstrated creative problem‑solving and decision‑making capabilities.

Flexibility to work various shifts, including occasional weekends and statutory holidays. Familiarity with the pharmaceutical or healthcare industry is an asset. Acting as consultants, supporting internal customers and the Associate‑Owners, you will get experience unique to the retail industry while working for an award‑winning national brand.

Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co‑workers, customers and community. Full time recognizes Canada's diversity as a source of national pride and strength.

We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. 19.60 - $26.95 / 19,60$ - 26,95$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position.

The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #

📌 Technical Lead Production (Burnaby)
🏢 Shoppers Drug Mart
📍 Burnaby