The Technical Lead is a customer first individual accountable for the vision and execution of their portfolio. The role covers all aspects of the software development lifecycle. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabilise (resolve issues or escalated concerns).

The role will lead and build a high performing and engaged team that supports continuous improvement and growth initiatives.

Customer Relationship Management

Build and maintain senior level relationships with leaders across multiple groups in the organization, for the purpose of influencing technology directions and promoting effective collaboration Collaborates with multiple business unit leaders across divisions to anticipate and respond to customer inquiries about technology capabilities and service expectations Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization You will lead a team and manage a complex portfolio with multiple products in a technology environment for the Individual / Advisory Network technology group Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities Lead a team to meet and exceed market‑leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness Technical Delivery, Adoption, Operations & Support Consult with architects and business leaders on the best strategy and options to Work with business and technology owners, business leads,



project managers, other technology leads and subject matter experts to understand WHAT is required, and then own HOW the works gets done Define technical design (with architecture patterns and input) and scope of the solution with business and technology alignment across all workstreams / projects / application teams within the scope Offer forward thinking technology strategy, with an end‑to‑end solution from a strategic perspective to project execution and ensure it aligns to enterprise solution Develop solid technology delivery roadmap, view, and plans in partnership with program and project managers Deliver key messages that explain the solution, outline the approach, and defend the options, estimates, and delivery plan Act as first point of contact for technical escalations to the project team, and remove blockers for technical teams to ensure successful delivery Escalate (as appropriate) to sponsor leadership team of any risks and issues along with possible options Engage and collaborate with governance stakeholders to ensure compliance towards corporate risk profile and organizational governance processes Post‑secondary degree/diploma in business or computer science or equivalent experience A minimum of 6 to 9 years’ industry related experience supporting technology platforms and delivering projects/products to enable businesses capabilities in the group customer and/or individual customer and advisory network department Agile Leadership experience in a technology setting A Change Leader with experience in driving a high‑performance culture and advocating the culture changes within the business unit Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement Strong relationship building and influencing skills Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non‑technical within the organization Experience of working with Agile/DevOps methodology is desirable Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.We’re committed to supporting our employees through every stage of their career.

Here’s what you can expect as a full‑time or part‑time permanent team member: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well‑being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

📌 Technical Lead - Risk & Compliance Management (Toronto)
🏢 TechAlliance of Southwestern Ontario, London Economic Development
📍 Toronto