Join Our Team as a Technical Service Representative at Atlantic Lottery! Are you a tech-savvy problem solver with a passion for customer service?

Atlantic

Lottery is seeking a casual Technical Service Representative to support a service territory spanning across Prince Edward Island. This field-based role requires regular travel throughout the assigned territory. In this hands-on role, you’ll be responsible for servicing and maintaining lottery terminals and related equipment across Video Lottery and Retail Lottery sites, ensuring maximum uptime and compliance with service standards.

You’ll work independently, traveling extensively within your territory, and play a key role in preventative maintenance and servicing/repairing equipment at retailer locations while maintaining positive relations. You will ensure maximum up time of all assets delivering on key performance metrics while meeting our Service Level Agreements (SLA's). Work with innovative gaming technology in a hands-on role that combines technical problem-solving and customer service.

Enjoy the freedom and variety of a field-based position where you’ll manage your day and make a visible impact. Join a supportive team that values learning, collaboration, and delivering exceptional experiences for our customers and communities. An Electronics diploma or a certified Engineering Technology diploma from a recognized post-secondary institution.

Experience: 1 to 3 years of experience in Technical and Customer Service roles.

Travel Requirements: Ability to travel up to 90% of the time within the designated service territories.

Work Schedule: Willingness to work shifts, including evenings and weekends, as needed.

Residency Requirement: Must reside within the assigned service territory or within a reasonable commuting distance that enables timely response to service calls throughout Prince Edward Island. Strong analytical skills,



including the ability to analyze and interpret complex technical issues, identifying trends, root causes, and potential solutions. Ability to resolve technical issues efficiently by applying critical thinking and using available resources.

A desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns. Proficiency in MS Office. Ability to multi-task, problem-solve, prioritize and competently handle a variety of activities with a high degree of accuracy in a fast paced, customer-driven environment.

Assets A+ and Network+ Service Now Must be able to successfully complete First Aid/CPR training within provincial requirements. Field-based remote position supporting a service territory across Prince Edward Island. Extensive daily travel throughout the territory is required.

Starting at $34.00/hourly (based on experience, skills, market conditions, and internal equity) All interviews are conducted in English, our primary working language, unless otherwise specified. To support employee development, business continuity, and knowledge transfer, individuals who accept this position are expected to remain in the role for a minimum of 18 months before being eligible to apply for or transfer to another position within Atlantic Lottery. Internal applicants must be in good standing, including meeting expectations on their most recent performance review, and must not be on probation.

Consideration may also include factors such as performance improvement plans, disciplinary actions, attendance,



and completion of mandatory training. Candidates must have all required work permits, visas, and authorizations and be eligible to work in Canada at the time an offer is made. It is the candidate’s responsibility to secure these requirements.

Atlantic

Lottery is not participating in the Temporary Foreign Worker (Labour Market Impact Assessment) Program, Provincial Nominee Programs, or the Atlantic Immigration Program at this time. Support for any other immigration programs for new hires is subject to internal policies, operational needs, and program restrictions and is not guaranteed. Provide exceptional technical support by diagnosing and resolving issues with gaming technology to keep equipment operating reliably Maintain and install gaming equipment at retail and destination locations, ensuring a seamless experience for customers and players Build strong customer relationships by delivering professional, responsive service and explicit communication in the field Support operational success by helping meet service commitments and minimizing equipment downtime across your service territory Collaborate with internal teams to troubleshoot complex issues, share insights, and support recent initiatives and product launches Promote safe and compliant operations by following established standards, policies, and regulatory requirements We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. #

📌 Technical Service Representative - PEI (Casual) (Moncton)
🏢 CareerBeacon
📍 Moncton