Technical services representative

Emploi - Permanent Full-time - Agent/Clerk - Customer service Succursale: Edmonton -Edmonton Alberta T5S 2X4

As soon as possibleSchedule: Monday to Friday (Day)

Salary: 55000-65000

Description:

The Technical Service Representative is responsible for performing evaluations related to parts and after-sales service for our various equipment lines.

You will receive training on the operation of different cleaning equipment and will interact with a diverse customer base from across Canada.

Responsibilities:

Reporting to the Customer Experience Director, the Technical Service Representative will be responsible for the following:

- Act as the primary point of contact for customer phone calls and email inquiries across Canada;
- Manage parts orders, customer quotations, service calls, and warranty claims;
- Investigate customer issues to determine the nature of the problem and identify appropriate solutions;
- Enter orders into the order management system;
- Verify product availability and coordinate activities to ensure timely and efficient deliveries;
- Monitor orders through to delivery and follow up with customers to ensure satisfaction;
- Work closely with the Field Service team across Canada.

Requirements:

- - Be bilingual (French and English), both spoken and written, as the position deals with a fully bilingual clientele;
- Basic skills in mechanics, electromechanics, and electricity;




- Demonstrate curiosity and a robust interest in parts identification and sourcing;
- Experience as a parts counter clerk or technical advisor (an asset);
- Good communication skills and aptitude for customer service over the phone;
- Good organizational skills, both in work methods and time management;
- Respectful and customer-oriented;
- General knowledge of computer systems (Microsoft Office suite);

Advantages:

- Group insurance coverage
- Long Term Disability Insurance
- Dental insurance
- Life insurance
- Employee discount
- Employee Assistance Program
- Travel insurance
- Reimbursement of training and development activities
- Clothing provided
- Telemedecine
- Employer's participatory RRSP
- Mobile holidays
- Corporate events

Note:

- You will be eligible for the group insurance program and the retirement plan with employer contributions;
- We offer 13 paid holidays per year (5 more than the minimum required by employment standards), as well as personal days.
- We care about our employees' health; that's why we provide free fruit and coffee and reimburse part of the registration fees for physical activities;
- You will benefit from training and participate in the launch of new equipment;
- You will contribute directly to customer satisfaction and loyalty through your technical expertise;
- And most importantly, you will join a team of dynamic, dedicated, and pleasant individuals!

📌 Technical services representative (Edmonton)
🏢 Sani Marc
📍 Edmonton