Technical Specialist (Temporary Full Time) Department RPL - IT Division Richmond Public Library Job ID 2026-9023 Technical Specialist (Temporary Full Time) Richmond Public Library has been proudly serving the Richmond, BC, community since 1976. To ensure success in delivering our service model you have: Completion of a certificate program in computer sciences or related discipline Sound knowledge of library systems, functions, procedures and organization A solid understanding of the library's mission, vision, values, strategic direction, and understands the needs of the community Commitment to ongoing learning and staying updated with technological advancements in the library field The ability to work independently, taking initiative to address technical issues and provide efficient support Ability to work flexible hours, including evenings and weekends, to accommodate the needs of library operations Indigenous candidates and candidates who speak languages in addition to English are welcome and encouraged to apply An organization of real people with a reputation for innovation and responding quickly to our community’s needs. Your colleagues have a passion for literacy and life-long learning and a deep commitment to helping community by sharing their knowledge and expertise A library system that provides diverse materials and learning spaces, and creates opportunities to learn, connect and belong Competitive salary, benefits and growth opportunities Investigates, troubleshoots, documents,



assesses and resolves software and hardware problems on PCs and network systems; refers major and unresolved software problems and hardware malfunctions to appropriate technical specialists and/or vendors; Installs and configures new and upgraded software and hardware; Provides training and support to library staff and customers on various software applications, including library-specific software and other general software application in an individual or small group setting recommends policies and procedures related to the use of equipment and software Collaborates with other library staff on IT projects, including planning, designing, and implementing new systems and technologies Develops and maintains the library's website, including designing and coding web pages, ensuring website functionality, and updating website content Keeps abreast of developments in computer software and hardware; estimates costs for future systems and maintenance and equipment replacements Considerable knowledge of library information systems, including integrated library systems (ILS), discovery layers,



and library-specific software applications Considerable knowledge of practices and procedures related to the installation and operation of computer hardware and software used in the work Considerable knowledge of the policies and procedures governing computer operations as related to the work performed Sound knowledge of telecommunication systems, audio-visual systems, and networking technologies Sound knowledge of problem definition and solution techniques applicable to the work performed Understanding of user experience (UX) and user interface (UI) design principles Ability to investigate, document, assess and resolve hardware and software problems and to liaise with vendor representatives and technical specialists on the more complex problems Ability to design, develop, and maintain library websites, including creating web pages, graphics, and multimedia content Ability to setup test environments, identify test plan and conduct quality assurance on the work performed Ability to communicate technical information to non-technical library staff and customers in a clear and concise manner Completion of a certificate program in computer sciences or related discipline at a technical or post-secondary institution, plus sound experience in IT technical support, preferably in a library setting, or an equivalent combination of training and experience 39.75 - $46.79 per hour Re-assignments of weekly schedule or daily shift and/or location will take place as operational needs dictate.

Days of rest are Friday and Saturday. While the Richmond Public Library thanks you in advance for your interest, only candidates under consideration will be contacted. A criminal record check and proof of eligibility to maintain legal employment in Canada are conditions of employment.

📌 Technical Specialist (Temporary Full Time) (Richmond)
🏢 Taleo
📍 Richmond