Join DUCA as a Technical Support Analyst providing top-notch helpdesk support to enhance employee productivity. This full time role focuses on resolving hardware and software issues with exceptional customer service. As a key member of the IT team at DUCA, you will apply your technical expertise to support internal clients through both remote and in-person assistance.

Your experience with Windows systems and troubleshooting will be essential as you address technical requests efficiently and professionally. Key Responsibilities:

- Provide desktop support for all internal employees
- Track, triage, and update IT requests via ticketing system
- Deliver timely responses and troubleshoot issues effectively
- Document resolution steps in detail for future reference
- Assist with hardware configurations and deployments

Requirements:

- Post-secondary education in a technical field
- 3+ years of technical support experience
- Proficiency in Windows 10 and server environments
- Experience in Help Desk software usage
- Ability to communicate technical info clearly

Bring your customer-centric approach and technical skills to enhance DUCA's IT services.

📌 Technical Support Analyst at DUCA (Toronto)
🏢 Duca
📍 Toronto