About Us For over 50 years,our Property and Casualty insurance Company, CAA Insurance,has provided dependable and trustworthy service to protect Canadians and what matters to them.CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a outstanding working environment to deliver on what is best for the customer. For over 50 years,our Property and Casualty insurance Company, CAA Insurance,has provided dependable and trustworthy service to protect Canadians and what matters to them.CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience.

We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Support the Insurance Sales and Service team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries,



also billing options and payments Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace Assist with the collection of data for departmental reporting Offer support for ongoing departmental projects and initiatives Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided Post-Secondary education completed, University preferred ~1-3 years of exceptional customer service experience ~ Previous experience in a call centre environment ~ Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation ~ Call Centre Hours Saturday (once a month) - 9:00am to 4:00pm You must be flexible to work various shifts within the call centre hours Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process. Please note that we may use AI tools to help us through the recruitment process.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.

📌 Technical Support Associate - Remote (Vaughan)
🏢 CAA Club Group
📍 Vaughan