Join a world-class team in Belleville, ON, as a Tech Support Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. Then a Tech Support Representative position at Concentrix is the right place for you!

As a Tech Support Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation. CAREER GROWTH AND PERSONAL DEVELOPMENT We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential.

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Handle inbound calls with Pro Support customers to solve software issues (issues with applications, and operating systems) and hardware issues. Utilize your resources to perform the appropriate troubleshooting to either resolve the problem or set up a service to replace defective hardware.

Provide top-tier customer service to customers ensuring they understand the solutions we’re working to provide, understand next steps,



and feel that their issues have been cared for and that we truly value them as a customer Meet our efficiency targets in being able to complete these follow-up tasks in a reasonable amount of time to ensure you’re available to handle inbound calls for most of the day Deliver expert customer experiences…with a smile. Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Tech Support Representative role include: First-rate technical/customer focus, phone etiquette and work ethic Case management experience is an asset At least 1 year of experience providing technical support Excellent written communication skills in English High school or University graduate Versatile schedule (7 days a week 7:00am-10:00pm EST) That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long‑term success for both our teams and our clients.

And we’ll invest in YOU to aid in your career path and in your personal development.

pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.

Perks available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.



Paid training (4 weeks of classroom training and 4 weeks of on the job training)and performance-based incentives (potential to earn $120 US based on performance and attendance) Lucrative employee referral bonus opportunities Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey It is currently for an existing, immediate vacancy; The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.

Artificial

Intelligence (AI): As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

📌 Technical Support Representative (On-site) (Belleville)
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