Built to withstand the harshest environments on Earth, our instruments are deployed from the ocean's deepest trenches to the polar ice caps, capturing essential data on water temperature, salinity, pH, and more. This data empowers researchers in the global fight against climate change, and our technology supports groundbreaking science with partners like Fisheries and Oceans Canada, Woods Hole, the Scripps Institution, and the British Antarctic Survey. At RBR, we care deeply about our work, each other, the environment, and the global communities we serve.

We value teamwork, continuous improvement, and having fun along the way. From weekly lunches to social events, we're a crew that thrives on complex, exciting challenges that have a meaningful impact on the blue planet! As a Technical Support Representative - Scientific Instruments at RBR, you will work as part of the Technical Support team to help scientists and engineers worldwide by resolving technical inquiries and troubleshooting oceanographic instruments.

This isn't a script-and-close support role, every customer works in a different environment, so you'll need to think critically, apply real measurement science knowledge, and work through problems that don't come with a predefined answer. This role would be great for a recent graduate or early-career professional who loves collaborating with R&D;, Production, and Sales to best support customers, analyze data, and coordinate instrument servicing. Provide exceptional and responsive technical support via email, phone, and video, covering topics such as instrument deployment, configuration,



sensor methodology, data analysis, and software use Efficiently coordinate Return Merchandise Authorizations (RMAs) for repairs or calibrations, including quoting and communicating service plans and timelines Improve and develop internal and customer-facing resources such as user manuals, application notes, and procedures for clarity and ease of use Collaborate across teams to troubleshoot instruments, investigate technical issues, and prepare detailed failure reports in partnership with the R&D;, Production, and Service teams Build a deep knowledge of all RBR products to deliver timely and effective solutions that support customer research and satisfaction Bachelor's degree in Science, Engineering, or Environmental Science Experience in a customer support or technical role Strong verbal and written communication skills to clearly explain technical concepts Experience analyzing, summarizing, and documenting technical issues Proactive problem solver committed to customer success and experience Ability to analyze environmental data and troubleshoot scientific instruments Experience with Jira, Confluence, Salesforce, Microsoft Energetic Business Central, Front,



or similar tools Background in Oceanography or Environmental Science Experience writing technical documentation and communications Familiarity with calibrating or repairing scientific instruments We know great talent shows up at different points in a career - whether you're earlier in your journey or bring senior-level experience, we encourage you to apply.

Depending on fit, the role level may shift accordingly. 20 days of vacation, plus a company-wide holiday shutdown and paid sick days Bonus program EV reimbursement program + on-site charging stations Team events and social activities At RBR, we celebrate and support diversity in our workplace. Accommodations are available upon request at every stage of the selection process.

AI statement: At RBR, we may use artificial intelligence (AI) tools during parts of our hiring process. These tools may be used to support note-taking, scheduling, and/or organizing candidate information. Purpose-driven customers – Partner with organizations making a meaningful difference in science, sustainability, and the world Travel to some of the world's leading research labs and coastal sites, supporting customers who are working to understand and protect our planet Passion for environmental impact and climate science Loves solving unique technical challenges Creative and resourceful approach to problem-solving Enjoys unique design challenges and innovative solutions Interest in precision instrumentation and scientific accuracy Embraces new technologies and modern development approaches #

📌 Technical Support Representative - Scientific Instruments (Ottawa)
🏢 RBR
📍 Ottawa