At Foundant, we build mission-critical software for the social good ecosystem — helping foundations, grantmakers, nonprofits, and community organizations streamline their work, strengthen relationships, and maximize their impact. We serve the giving community worldwide with a comprehensive suite of solutions spanning grant management, community foundation software, and giving analytics. Our team of ~350 people across six countries is connected by a shared North Star: to be the trusted partner and strategic advisor to the communities we serve.

As a Technical Community Support with SmartSimple’s Essential Support team at Foundant, you’ll be the voice of customer support and a critical link between our clients and internal teams. You’ll provide prompt, professional, and knowledgeable technical support to help mission-driven organizations succeed with our software. This role combines troubleshooting expertise with a passion for customer success, operating as a technical problem-solver and customer advocate who helps organizations achieve their missions more efficiently and effectively.

As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive. With office locations in Bozeman, MT, Toronto, Canada, and Dublin, Ireland, you’ll be part of a globally connected team.

Whether you’re working remotely or from one of our office locations, you’ll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world. Respond to and triage inbound support tickets, applying initial diagnosis and prioritization based on severity and SLA. ~ Troubleshoot common SmartSimple configuration, workflow, and reporting issues, resolving independently where possible.



~ Maintain accurate, timely ticket notes and status updates in the ticketing system (powered by Zendesk) to support reporting on KPIs and knowledge continuity. ~ Test fixes provided by the Engineering team and incorporate them into client systems. ~ Advocate new platform features and assist clients in adopting these through upgrades, configuration changes, or training. Provide instruction and documentation to ensure the technical success of these initiatives. ~ Contributor to continuous process improvement within and between all areas of Support. ~ Participate in team huddles, training sessions, knowledge-sharing activities and process improvement discussions. ~ Meet individual and team KPIs for ticket volume, response time, and customer satisfaction. ~ Some travel may be required (estimated less than 10%). ~ Bachelor’s degree in Technology, Engineering, Sciences, Mathematics (STEM) field. ~1–2 years of experience in a customer-facing technical support, or SaaS support role. ~ Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. ~ Comfortable learning new software platforms quickly; prior exposure to SaaS, CRM, or grants management tools is a plus. ~ Solid troubleshooting instincts - able to isolate a problem, test hypotheses, and document findings. ~ Required Technical Skills ~ Fundamental knowledge of databases and SQL - able to read basic queries, understand table relationships, and assist with simple data troubleshooting.



~ Field data storage concepts - understanding of data types, field mappings, and how data is stored and retrieved in database systems. ~ Basic HTML/CSS knowledge - able to read and understand HTML/CSS code, troubleshoot formatting issues. ~ JavaScript fundamentals - able to recognize JavaScript syntax, understand basic functions and logic, and troubleshoot workflow automations. ~ Data analytics fundamentals - able to interpret reports, understand data visualizations, and assist with report troubleshooting and configuration.

Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change.

We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives. With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. We’re committed to your professional and personal development.

With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals Foundant is an equal prospect employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.

Accommodations are available upon request for candidates participating in all aspects of the selection process.

📌 Technical Support Representative (Western Canada) (Calgary)
🏢 foundant-careers
📍 Calgary