Elevate system reliability as a Technical Support Specialist with INKAS® Group. Manage complex incidents and collaborate across cloud environments to enhance customer experience and operational success. As a key member of INKAS®, you'll play an essential role in resolving high-impact production incidents.

This position demands 3+ years of experience in Tier 2/Tier 3 Support, with expertise in systems, incident management, and technical problem-solving. You will take ownership of incident lifecycles and have the chance to work with advanced technologies including cloud infrastructure and MongoDB. Key Responsibilities:

- Act as primary escalation point for unresolved incidents
- Own end-to-end incident lifecycle from triage to closure




- Diagnose issues across web applications, APIs, and cloud infrastructure
- Monitor system health and performance using tools like Zabbix
- Contribute to continuous improvement of system reliability

Requirements:

- 3+ years in Technical Support or Operations
- Hands-on experience with Zendesk or similar platforms
- Familiarity with MongoDB and monitoring tools
- Knowledge of networking fundamentals
- Experience in AWS environments and incident resolution

Drive system stability and technical excellence with INKAS®'s dedicated support team.

📌 Technical Support Specialist at INKAS® (Toronto)
🏢 INKAS® Group
📍 Toronto