Enhance client satisfaction as a Technical Support Specialist with Rentsync in a hybrid/remote role. Support clients through troubleshooting, communication, and collaboration to deliver excellent service. In this 18-month fixed-term position, you will be the primary contact for client support, addressing inquiries related to our platform, rental websites, and data feeds.

Your role requires a solutions-oriented mindset and a strong technical aptitude to troubleshoot issues effectively while collaborating with product and engineering teams. You'll focus on ensuring clients understand platform functionalities and receive timely resolutions. Key Responsibilities:

- Handle inbound client inquiries via various channels
- Troubleshoot platform and integration issues efficiently




- Collaborate with cross-functional teams to resolve complex issues
- Educate clients on best practices and new features
- Monitor client health for proactive support recommendations

Requirements:

- 2+ years in technical support or customer success
- Advanced knowledge of web technologies and tools
- Excellent written and verbal communication skills
- Robust problem-solving skills and attention to detail
- Ability to quickly adapt to new platforms and tools

Bring your technical skills and customer focus to ensure success for Rentsync's clients.

📌 Technical Support Specialist at Rentsync (St. Catharines)
🏢 rentsync_careers
📍 St. Catharines