Deliver exceptional customer service as a Technical Support Specialist with WaterlooIT. Engage in problem-solving and client support while enhancing your skills in a growth-oriented workplace. As a key member of the WaterlooIT team, you'll prioritize customer satisfaction through effective communication and critical thinking.

You will manage tickets, resolve technical issues, and ensure a seamless client experience. The role requires the ability to perform hardware upgrades and familiarity with Microsoft environments. Key Responsibilities:

- Prioritize friendly and solution-oriented customer service
- Answer calls promptly and manage assigned technical tickets
- Perform basic hardware upgrades as needed
- Log and review at least 7 hours of productive ticket time daily
- Support team success through knowledge sharing

Requirements:

- 2+ years in troubleshooting software and hardware issues
- Ability to adapt to client-specific software quickly
- Excellent communication and multitasking skills
- Experience with remote support tools and ticketing systems
- Eagerness to embrace feedback and improve processes

Cultivate your technical skills and contribute to superior client outcomes at WaterlooIT.

📌 Technical Support Specialist at WaterlooIT (Kitchener)
🏢 WaterlooIT
📍 Kitchener