We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available.

The Ooma Support Desk

Analyst(Wednesday - Sunday schedule) serves as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitates internal and external escalations where necessary. You will field customer support requests, account inquiries, and work directly with Ooma Enterprise team members to resolve issues. Do you have a track record of outstanding customer service and are known for your ability to quickly analyze what people need and establish rapport?

This role is tailor made for someone who has a solid interest in assisting others, a technical aptitude and eagerness to learn, great interpersonal skills, out of the box problem solving skills and who fundamentally enjoys customer interaction. You’ll be the customer-facing voice for Ooma Enterprise, responsible for providing a consistent, prompt, and high-quality level of customer support. Assist customers to effectively use our platform,



help them design and re-configure call flows to meet their business needs and educate them on our products and best practices.

Willing to work on weekends and scheduled holidays as part of a rotating support schedule. Fluent in French or Québécois Available to work a Wednesday to Sunday shift Prior experience in Tier 1 technical support or Customer Success an asset Strong aptitude for technology and ability/ desire to learn new software Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) is an asset you can translate difficult technical terms and problems into relatable language for a wide audience Post-Secondary education preferred.

Comprehensive

Medical/Dental/Vision insurance for you and eligible dependents Unlimited paid time off as well as corporate holidays observed We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, and local laws. We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs). 46,000 - $54,000 CAD #

📌 Technical Support Specialist / IT Helpdesk (Part-Time, Remote) (Vancouver)
🏢 Ooma
📍 Vancouver