CPP Clinics is a leading provider of medical aesthetics services, offering creative treatments across multiple medspas under the CPP umbrella. We'rehiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands-on, queue-driven role:you'llwork tickets every day, resolving the problems our 1st and 2nd line technicianscan'tacross Microsoft 365, endpoints, security tooling, telephony, and networking.

One day you might be untangling an Exchange Online mail-flow issue, triaging an EDR alert, rebuilding a clinic's phone tree, andsettingup a new site's network.You'llescalate infrastructure, security, and architecture work to our Senior IT Engineer. You'lllive in Zendesk: taking escalated tickets from our 1st and 2nd line technicians, driving them to resolution against SLA, and being the last stop before an issue reaches our Senior IT Engineer. Microsoft 365 and Entra ID :Exchange Online mail flow, SharePoint and OneDrive permissions, Teams, licensing, MFA and conditional access, and tenant-to-tenant migrations.

RMM and MDM :Windows and macOS builds, patching, policy, application packaging, remote support, and agent health across the fleet. Security tooling (AV / EDR) : Triage and action endpoint detection alerts, keep agent coverage complete across every device, support phishingsimulationand security awarenesscampaign, and elevate genuine incidents promptly.

Cloud

VoIP administration, IVR and call-flow builds, ring groups, voicemail, number porting, handsets, and call routing across time zones.

Networking: Diagnose connectivity, wireless, VLAN, VPN, andfirewallissues at clinic sites; Once onboarded and have a full understanding of clinic structure you will help with clinic onboardings and standardization.



Clinical platform support (secondary) :Day-to-day account, access, and workstation-side support for our EMR and practice-management systems (Zenoti,Nextech,PatientNow, Dr. MaintainSOPs and knowledge-basearticles in Zendesk, keep asset and licence recordsaccurate, and coach the L1/L2 technicians so more issues are solved correctly the first time.

Schedule: Monday to Friday, 10:00 – 18:00 Eastern, aligned to our US clinics' business hours. Wedon'trun weekend support, though the team occasionallyhelps outfor urgent issues or planned cutovers. 5+ years in IT support, including 2+ years at a 3rd-line or senior escalation level. This is a senior role ~ Real depth in Microsoft 365 and Entra ID administration ~ Strong Windows and macOS troubleshooting, with hands-on RMM and MDM experience managing a fleet. ~ Experience administering a cloud VoIP platform, including building call flows or IVRs. ~ Solid networking fundamentals: Comfortable working a ticket queue to SLA in a helpdesk platform such as Zendesk, and documenting as you go. ~ Excellent communication — you can explain a technical problem to a non-technical clinician with patience and clarity. ~ Comfortable supporting users remotely across multiple sites and time zones, and prioritising against SLA. ~ Nice to have: experience supporting users across multiple sites or at a managed service provider; Microsoft 365 or Google Workspace tenant migrations; familiarity with HIPAA or another data-protection regime.

Language: Knowledge of English is required, as this role provides direct daily support — verbal and written — to clinic stafflocatedexclusively in the United States, and our clinical, security, and vendor platformsoperatein English. French is an asset but is notrequiredfor the duties of the role. #

📌 Technical Supporter (Montreal)
🏢 Cosmeticphysicianpartners
📍 Montreal