Our client is seeking a strategic, highly collaborative technology leader to take comprehensive ownership of our enterprise platforms and corporate ecosystem. As the Technology Lead, Enterprise Platforms and Operations , you will drive a holistic strategy to modernize their digital workplace, transforming disconnected processes and siloed applications into an integrated, frictionless employee experience. Grounded in a workflow-first methodology, you will champion operational excellence across core productivity suites, workflow automation, custom web tools, and emerging AI technologies.

You will act as the organizational "switchboard," bridging technical teams and executive business partners to ensure our technology portfolio directly enables business capabilities, scales efficiency, and delivers maximum ROI.

This role reports to: Head of Corporate Technology Services Job Location: Hybrid (2-3 days in office) - based in Toronto, ON Strategic Leadership & Platform Governance: Define and execute a multi-year strategic vision for core enterprise platforms -including Google Workspace, ServiceNow, Web/Digital platforms, desktop applications, and Gemini/AI initiatives. Establish governance, lifecycle management, and security guardrails in partnership with Cybersecurity and Risk teams. Architect seamless integrations across disparate systems to remove operational friction, eliminate redundant applications, and systematically reduce technical debt.

Map platform capabilities directly to business capabilities and the service catalog.

Process Orchestration & Automation: Function as the central architect for workflow design,



ensuring business processes are thoroughly reengineered before applying automation to high-volume or high-friction areas.

Service Management & Analytics: Build data-driven performance dashboards to monitor platform health, user adoption rates, and license utilization to hold service owners strictly accountable.

Stakeholder Engagement & Change Management: Partner closely with Technology Leaders, HRIS/Finance Directors, and shared IT service teams to align platform roadmaps with business goals. Collaborate with HR and Internal Communications to drive adoption and training campaigns. Direct strategic vendor relationships, negotiate contracts, and align software roadmaps (including disruptive AI capabilities) to optimize SaaS spend and realize strong ROI.

Team Leadership & Development: Lead, mentor, and empower a high-performing team of platform managers, API developers, and technical specialists, fostering a culture of accountability, continuous upskilling, and innovation. Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (Master’s or MBA preferred).

Overall Experience: 10 to 12+ years of progressive leadership experience within IT operations, enterprise applications, or workplace technology environments.

People Management: 5+ years of dedicated experience leading and mentoring high-performing software engineering or platform management teams.



Proven track record of managing enterprise-scale deployments of core platforms such as Google Workspace, ServiceNow (ITSM/ITOM), and Enterprise ERP environments.

Modern Technical Acumen: Deep familiarity with web architectures, API integrations, desktop application management, and agile product management workflows.

Emerging Tech Proficiency: Strong capabilities in budget oversight, vendor management, process optimization, and executive-level stakeholder management.

Experience managing IT platform transformation within global or multi-office enterprise environments. Advanced certifications in ServiceNow, Google Workspace Administration, or ITIL Frameworks. 140,000K/year - $145,000K/year CAD. You'll have the opportunity to shape products that bring analytics and AI directly into decision‑making workflows, helping users solve complex operational challenges through intuitive, scalable technology.

If you're passionate about creating exceptional digital experiences and building products that deliver measurable business impact, we'd love to hear from you.

Tundra Technical

Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. we are pioneers of social recruitment. We are an equal chance employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. We welcome and encourage diversity in the workplace.

We use artificial intelligence tools to help our recruiters screen and assess talent.

📌 Technology Lead (Director), Enterprise Platforms and Operations (Toronto)
🏢 Tundra Technical Solutions
📍 Toronto