Our Application Support Specialist thrives in dynamic environments, always seeking new challenges and growth opportunities. With a passionate focus on both people and operational excellence , they play a vital role in supporting Tolko’s Sales, Marketing, and Logistics teams. If you’re ready for the perfect blend of innovation and impact, read on to learn more!

We’re looking for an Application Support Specialist to join our head office in Vernon, British Columbia . Here, you’ll be part of Tolko’s corporate service group, collaborating with Sales, Marketing & Logistics, Finance, Accounting & Credit, IT, Procurement, and Human Resources. 3+ years’ experience in customer service and application or systems support in a support role or equivalent. ~ Proven client/customer support experience in a medium to large business setting. ~ Strong understanding of business concepts and processes , combined with technical systems experience . ~ Experience with finance, work management, inventory, order to cash , and customer relationship processes. ~ Experience with Enterprise Resource Planning (ERP) technologies such as Microsoft Dynamics 365, or JD Edwards is an asset. ~ Self-starter with a solution-focused, creative and team-oriented approach. ~ We value diversity at Tolko and understand that experience and knowledge come in many forms.

Manage

Incident and Service Requests for Tolko’s Sales, Marketing, and Logistics teams using Dynamics AX .

Manage

Incident and Service Requests for Tolko's Finance, Procurement and Maintenance teams using JD Edwards . Coordinate support from internal resources, package vendors, and consultants. Resolve technical and business operations issues using diagnostic tools and request tracking systems.





Provide remote, in-person, and hands-on desktop assistance . Offer functional training and quality assurance testing. Support reporting and maximize effective use of resources and system capabilities. Bring your ideas, changes, and improvements to Application Support in order to: Implement and maintain effective support processes to ensure timely issue resolution and process improvement.

Assist in maximizing the strategic use of system capabilities and the application support function. You’ll earn a competitive salary based on your skills and experience . You will be eligible to participate in Tolko’s bonus program.

You may also be eligible for relocation support including community connections so you can live (and play) where you work. You’ll be eligible for excellent benefits and access to our retirement plans, so you don’t have to choose between your bottom line and your wellbeing or your future. You’ll be supported in continued development through on-the-job and classroom training and reimbursement of tuition and membership fees.

The North Okanagan

Valley includes the communities of Vernon, Armstrong, Lavington, Lumby and Lake Country, British Columbia. Surrounded by lakes, these communities provide family-friendly living with lots of amenities, and beautiful weather. Visit one of our local wineries or fine dining restaurants, go boating, hiking, biking, skiing, catch a round of golf, or visit a local market to pick up fresh fruit and produce… whatever your pleasure, you’ll find it here.

Watch this video to learn about the region and find out why life is better here. Follow us on LinkedIn , Facebook , and Twitter to stay up to date on Tolko news and job postings. #

📌 Telecommute Application Support Specialist (Vernon)
🏢 Tolko Industries
📍 Vernon