Join Team CARFAX as a Risk Operations Specialist! We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers.

We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. This position will require 3 days in the London, ON office per week, subject to change with future business needs.

Serve as the primary point of contact for security inquiries, confidently enforcing safety protocols and business rules while maintaining a professional, empathetic, and high-satisfaction customer experience. Support security policies and fraud prevention measures, balancing firm account protection and compliance with strategies that build trust, retain accounts, and prevent revenue leakage. Rigorously enforce security standards and safely manage sensitive customer data in strict compliance with confidentiality guidelines.

Fraud Operations & Risk Mitigation: Analyze fraudulent user behavior and data to investigate, identify trends, and mitigate suspicious activity. Support background and account verification optimizations to maximize dealer revenue. Track emerging fraud trends and pattern anomalies to help strengthen platform security.

Partner with cross-functional teams and risk analysts to share insights, optimize workflows, and build best practices.



Maintain meticulous case documentation and generate data-driven operational reports. Synthesize risk findings and present clear summaries and actionable recommendations to leadership.

Proactively identify process bottlenecks and implement creative solutions to optimize team efficiency and workflow operations.

Compliance & Incident Response: Monitor and inform internal compliance policies, security standards, and business rules. Swiftly respond to active security incidents to minimize operational impact and protect customer data.

Experience: 1–3+ years in customer service, risk operations, or call center environments.

Technical Skills: Advanced proficiency in Microsoft Excel;

experience with Salesforce or similar CRM tools preferred. ability to document complex technical cases clearly.

Bonus Skills: Conversational or fluent Spanish language skills are a robust plus.

Adaptability & Innovation: Comfortable navigating change, testing new operational strategies, and adapting quickly to evolving business needs. Competitive compensation, benefits and generous time‑off policies ~4‑Day summer work weeks and a winter holiday break ~Annual bonus program ~ Casual, dog-friendly, and innovative office spaces ~ For a comprehensive list of benefits, please visit our website: 10X Virginia Business Best Places to Work ~The anticipated base salary range for this position is CAD $48,000 to $65,500 annually. CARFAX offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry‑leading organization.

📌 Telecommute Risk Operations Specialist (London)
🏢 CARFAX
📍 London