KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

As a Donations & Retail Sales Associate, you will support the effective daily operations of the Thrift Store by ensuring a positive, organized, and service-focused environment. This role is responsible for receiving and processing donations, maintaining a clean and well-merchandised sales floor, and delivering consistent, high-quality customer service. Your professionalism, attention to detail, and commitment to representing Kelowna Women's Shelter's (KWS) values contribute directly to an productive retail operation and a positive experience for both donors and customers.

Retail

Greet and assist customers in a friendly and professional manner and ensure store is welcoming at all times

- Assist with displays and inventory prices, in consultation with the TS Manager and TS team members/volunteers
- Sorting and pricing items
- Process smaller donations at sales counter
- Safely handle, lift, and carry donation items up and down outdoor steps. Collaborate with volunteers in the sorting, pricing and organizing of incoming donations and the recycling of unsuitable donations. Assist the TS Team Lead and TS Manager in the orientation, training of TS team members/volunteers. Assist in the promotion of the Thrift Store, as delegated by the TS Manager and/or TS Team Lead,



by responding to inquiries and/or participating in public events or advertisements.

Facilities

If assigned, ensure all necessary paperwork is completed, distributed and/or filed per policy, procedure and/or process. Perform cleaning and maintenance tasks, as delegated by the TS Team Lead or TS Manager, and ensure the Thrift Store and sorting room are organized and clean.

Policies

Adhere to all policies, procedures and processes of KWS and KWS Thrift Store. Identify potential changes required in Thrift Store policies, procedures and/or processes, directly to the TS Manager. Adhere to all health and safety policies and procedures of the Thrift Store as outlined in the Occupational Health and Safety Regulations and Workers Compensation Act.

Assist the TS Team Lead and TS Manager with completion and/or filing of daily sales records, cash register and point-of-sales (POS) receipts, manually balancing register and all other necessary forms, including those for donated items given away to clients or others. Provide feedback to the TS Team Lead and TS Manager in all aspects of store operations, including customer, volunteer and donor feedback, and personal observations. Minimum 1 year of retail, thrift store or customer service experience is an asset.

Knowledge of Microsoft Office, POS systems and other relevant computer software programs is an asset. Ability to work in both indoor and outdoor environments. Alignment with the mission and values of the Kelowna Women's Shelter Society.

Must be available for a minimum 8 shifts per month, including two Saturdays.

Kelowna

Women's Thrift Store, Kelowna, BC Store hours: 9:30 am - 5:00 pm, Monday to Saturday Be part of a mission-driven organization making a difference in the lives of children and families. We acknowledge that the Kelowna Women's Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation. #

📌 Thrift Store Donations & Retail Associate - Casual (Kelowna)
🏢 Kelownawomensshelter
📍 Kelowna