This posting is for an existing vacancy. We are recruiting for one full-time permanent position and one full-time one (1) year term contract. Help Build a Canada Without Homelessness At the Canadian Alliance to End Homelessness (CAEH), we believe homelessness is solvable.

We work alongside communities, governments, frontline organizations, and people with lived expertise to help build housing-focused systems that measurably reduce homelessness across Canada. We are a modern social impact organization that combines systems change, advisory services, data, policy, learning, coaching, and innovation to create lasting impact at scale. Motivated by building better systems and stronger communities As our next Training and Design Specialist , you will play an important role in helping CAEH strengthen communities, scale impact, and accelerate progress toward ending homelessness in Canada.

The Training and Design Specialist translates CAEH’s Strategy and Model for Ending Homelessness to support the day-to-day work of content development and design, including building curricula, tools, and LMS courses, conducting environmental scans and consultations to inform content, and mobilizing knowledge through CAEH's Community of Practice calls, newsletters, and Change Package resources. Beyond content, this role supports the Training and Design Lead in developing content for CAEH's Learning Sessions and other training events, and in tracking training participation and revenue data to support CAEH's growing training service offering. You will have the opportunity to influence projects, improve systems, contribute to organizational growth, and help shape the future of CAEH as we continue to evolve.

Content

Development & Design Support the design, development, and continuous improvement of training curricula, courses, tools, and resources that build capacity to implement the Model for Ending Homelessness, including best and promising practices for local homelessness-serving systems. Complete environmental scans and consult with communities, employees, and subject matter experts to inform the development of training content and knowledge mobilization resources, using project and change management skills and person-centred design approaches. Manage CAEH’s training tools and resources update and development process, including maintaining and developing CAEH's, membership portal, and online content.

Support the alignment of training resources and tools with federal and provincial requirements, where appropriate. Work with Trainers, Improvement Advisors, and other subject matter experts to identify and capture learning and case study proof points from high-performing communities as a strategy for scale.



Assist with the development and reporting on metrics related to knowledge mobilization for ongoing assessment of strategy and providing data-driven impact reports.

Support CAEH-hosted Community of Practice (CoP) calls, and capture and highlight learnings from them. Coordinate with the Communications team to mobilize proof points through case studies related to training and knowledge mobilization. Work with the Communications team to promote training materials and produce content to a variety of audiences.

Explore and manage other opportunities for knowledge mobilization to advance CAEH's training and capacity-building goals.

Training

Support & Business Development Facilitate content development for CAEH's Learning Sessions and other training events, working closely with the Training and Design Lead and the event team to deliver the event. Support the Training and Design Lead in tracking training participation, pipeline, and revenue data in CAEH's CRM and other systems. Support other CAEH fee-for-service projects and offerings as assigned.

Continuous

Improvement & Learning Design and issue participant feedback surveys, collect other evaluation data, and sector trends to support the continuous improvement of training content and delivery methods. Apply continuous improvement methodologies (test, learn, adapt) to content development and design. Use data, evidence, and feedback to guide decision-making. Contribute to continuous improvement across projects, systems, and service delivery. Help foster a collaborative, inclusive, and accountable team culture. Contributing to measurable progress toward ending homelessness Building solid relationships with communities, partners, and colleagues Helping create clarity and momentum in complex environments Delivering high-quality work that supports organizational priorities Contributing positively to team culture, learning, and continuous improvement Supporting sustainable growth and long-term impact 3-5 years of professional experience in content development, instructional design, communications, or knowledge mobilization, ideally within nonprofits, government, or social impact organizations. ~ Experience with project and change management, and person-centred design approaches. ~ Passion for ending homelessness, a belief it's possible, and a sense of urgency to get there. ~ Solid understanding of instructional design and training content development processes.



~ Experience developing and rolling out practical training tools, resources, and information with an end-user centred approach. ~ Strong project and change management skills, with the ability to manage multiple projects and deadlines in a fast-paced, virtual team environment. ~ Strong attention to detail and editing skills, with an understanding of creative processes and visual/instructional design. ~ Demonstrated ability to use computer systems and software including Microsoft 365, SharePoint, Teams, LMS and CRM platforms, website content management (e.g., WordPress), Excel, and Google Sheets. ~ Ability to navigate change, risk, and uncertainty. ~ Strong communication and relationship-building skills. ~ Strong organizational and project management capabilities. ~ The ability to work independently in a remote setting. ~ Bachelor's Degree or equivalent work experience with a focus on adult education, instructional design, social work, social entrepreneurship, or a related field. Assets &

Preferred Qualifications Experience with local housing and homelessness systems, programs, or social services.

Experience with lean methodologies and continuous improvement frameworks.

Experience working within a fee-for service or social enterprise model. Familiarity with continuous improvement or learning systems approaches. Adult learning research experience is also an asset. Knowledge of housing and homelessness, best practices, local systems design, by-name data, and coordinated access preferred.

Experience working within a social enterprise or revenue-generating impact model. Lived experience of homelessness, housing precarity, and/or marginality is welcomed and valued.

Experience working from a diversity, equity, inclusion, decolonizing, and anti-oppression framework is preferred. French written and speaking skills are an asset. We are building a culture grounded in trust, learning, collaboration, accountability, and impact.

CAEH is a remote-first organization with team members across Canada. We value flexibility, autonomy, continuous improvement, and supporting people to do their best work. Retirement savings support Five weeks vacation plus paid winter closure Flexible remote work arrangements Meaningful work with national impact Equity, Inclusion & Accessibility CAEH is committed to building an inclusive, equitable, and accessible workplace.

We strongly encourage applications from people with lived expertise of homelessness and from individuals who identify as Indigenous, Black, racialized, disabled, 2SLGBTQIA+, or members of historically marginalized communities. Accommodation is available throughout the recruitment process upon request to [email protected].

Travel Expectations

Minimal travel (once to twice a year)

📌 Training and Design Specialist (Quebec City)
🏢 Canadian Alliance to End Homelessness
📍 Quebec City