Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. We Will be Customer Centric.

We Will Be Data

Driven – System Thinking – Entrepreneurial. We are Committed to Caring About Each Other, Our Communities, Our Environment. The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities.

This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies, and supports employee growth to drive high performance and future readiness across Indigo. KEY PERFORMANCE METRICS Employee Survey Results – Specific to Training Design and develop interactive and engaging learning programs to support organizational talent development needs. Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.

Lead learning and development programs through design, development, facilitation and evaluation—partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives. Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience. Provide input to the training budget process.

Maintain and update current core curriculum and compliance training programs and materials.



Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes. Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.

Ensure all workstream team members have clear performance objectives aligned with Indigo Function and Department goals. Give authentic feedback on performance and potential Collaborate with others to drive versatile and iterative solutions, quickly and easily Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage other functions to get input Encourage others to freely share their point of view and be open to feedback Celebrate the diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Embrace, champion, and influence change through the HR team and the organization Interfaces and builds relationships with members of the Retail and Supply Chain team, the HR team, corporate business groups, external consultants and vendors Cultivate and maintain cooperative professional relationships with internal and external Subject Matter Experts (SMEs) and analyze learning and performance needs of the business/function Work Experience / Education / Certifications University degree in Human Resources,



Education or Adult Training and Development Must demonstrate a solid understanding of adult learning principles and design methodologies Expert in MS Office applications, primarily: Word, PowerPoint, and Excel Highly proficient in using multimedia technology to enhance training/learning experiences Exceptional writing, editing, and researching skills Expert multi-tasking, prioritization, and project management abilities Conceptual and strategic thinker, team player, excellent communication skills with internal customers and colleagues Technical Skills Experience using Articulate 360, or similar, to create learning content Experience using AI applications to enhance learning and development initiatives, including the design of personalized learning pathways, content creation, learner engagement strategies and performance analytics.

Experience with Adobe Creative Suite Experience managing LMS, LCMS, and online learning platforms Experience using video editing software Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities.

If you require an accommodation during the recruitment process, please contact Human Resources at [email protected] respect your privacy throughout the recruitment process.

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📌 Training Manager - Learning Development (Toronto)
🏢 Indigo
📍 Toronto