Technical Support Analyst Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go‑to‑market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global incentive programs, we are trusted by leading brands worldwide. Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter.

We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.

The Technical

Analyst is a key role for investigating, troubleshooting and coordinating the resolution of application issues for internal and external users. This role works closely with clients and internal teams to resolve issues, understand business needs and identify opportunities to improve system performance, processes and user experience. In addition to salary, we offer an annual corporate bonus, stock options, and a comprehensive benefits programme.

Manage support incidents and service requests, ensuring timely communication and resolution. Document requirements, project plans and application enhancements. Identify opportunities to improve applications, workflows and user experiences.

Analyse data and prepare reports to support client and business needs. Collaborate with cross-functional teams to deliver successful project outcomes. Provide ongoing support, training and guidance to users as required.

Technical Skills

Working knowledge of SQL.

Experience troubleshooting software or business applications. Ability to analyse data and produce meaningful reports. Understanding of incident management and support processes. Strong customer service orientation and commitment to follow-through.

Strong interpersonal and relationship-building skills.



Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go‑to‑market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global incentive programs, we are trusted by leading brands worldwide.

Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter. We welcome talent from all backgrounds and are committed to equal prospect regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request.

Learn more about our DEIB vision on our website.

The Technical

Analyst is a key role for investigating, troubleshooting and coordinating the resolution of application issues for internal and external users. This role works closely with clients and internal teams to resolve issues, understand business needs and identify opportunities to improve system performance, processes and user experience. In addition to salary, we offer an annual corporate bonus, stock options, and a comprehensive benefits programme.

Manage support incidents and service requests, ensuring timely communication and resolution. Document requirements, project plans and application enhancements. Identify opportunities to improve applications, workflows and user experiences.

Analyse data and prepare reports to support client and business needs. Collaborate with cross-functional teams to deliver successful project outcomes. Provide ongoing support, training and guidance to users as required.

Technical Skills

Working knowledge of SQL.

Experience troubleshooting software or business applications. Ability to analyse data and produce meaningful reports. Understanding of incident management and support processes. Strong customer service orientation and commitment to follow-through. Strong interpersonal and relationship‑building skills. 50,000 - 55,000 CAD per year(Whitby) 50,000 - 55,000 CAD per year(Moncton)

#

📌 Urgent Need ! Technical Support Analyst (Moncton)
🏢 360insights (Canada
📍 Moncton