GreyOwl is seeking a Vice President, Operations or COO for its Canadian operations to take overall leadership of the company’s day-to-day operations and help lead its next stage of growth.This is not simply an operational-maintenance position. The VP, Operations will assess how GreyOwl operates today, identify opportunities to improve structure and efficiency, build scalable processes and accountability, strengthen service delivery, and create the operational foundation required for continued growth across North America.The successful candidate will bring a combination of operational leadership, business acumen, technology orientation and execution discipline. They will be equally comfortable developing strategy with senior leadership, reviewing performance and financial metrics, improving processes, leading managers and teams, solving client-service issues, and getting directly involved when an operational challenge needs to be resolved.The mandate is clear: help GreyOwl operate better, scale intelligently and grow without losing the responsiveness, innovation and ownership mentality that built the company.What You Will DoLead the OperationProvide overall leadership and direction for GreyOwl’s operational functions, ensuring teams, resources and processes are aligned with company priorities.Oversee day-to-day service delivery and operational performance across the business.Design and implement processes that improve productivity, service quality, communication and accountability.Establish meaningful operational metrics and dashboards that provide leadership with visibility into performance.Drive Technology and InnovationChampion the use of technology,



automation and AI to improve how GreyOwl operates internally and serves its clients.Work closely with technical leadership to ensure GreyOwl continues evolving its managed-services capabilities and technology platform.Encourage experimentation and practical innovation while ensuring new technology produces measurable business and client value.Help translate emerging technologies into scalable services and operational advantages.Ensure Help Desk, managed services, field support and other operational functions deliver consistent service standards.Work with leadership to continually improve service offerings based on client needs, operational data and changes in technology.Help Grow the BusinessPartner with ownership and senior leadership to develop and execute GreyOwl’s growth strategy.Help evaluate new markets, services, partnerships and business opportunities from an operational and commercial perspective.Ensure new clients and portfolios can be onboarded effectively without compromising service quality.Support major client relationships, proposals and strategic business-development opportunities where senior operational leadership is required.Help build the infrastructure necessary to expand GreyOwl’s footprint across North America.Build a culture of urgency, collaboration, continuous improvement and accountability.Financial and Business ManagementPartner with senior leadership on annual operating plans, budgets, forecasts and business priorities.Monitor operational costs, resource utilization, productivity and overall business performance.Use financial and operational data to support decision-making and resource allocation.Provide leadership with clear reporting on operational performance, risks, priorities and opportunities.What You BringSignificant progressive leadership experience overseeing operations within a technology, Managed Services,



IT services or similarly complex service organization.Experience leading multiple operational functions, teams and managers with responsibility for overall business performance.Strong understanding of Managed Services and recurring service-delivery environments.Experience with technology-enabled operations, process automation and contemporary business systems.Strong financial and commercial acumen, including budgeting, forecasting, operational metrics, margins and resource planning.Demonstrated experience improving processes, productivity, accountability and service quality.Exceptional communication skills with the ability to work effectively with ownership, senior executives, technical professionals, operational teams, clients and external partners.Experience within commercial real estate, property technology, building technology, smart buildings, security systems or technology supporting multi-site property portfolios would be highly valuable.This individual should be strategic enough to help shape the future of the business but operational enough to get involved and make things happen.OnniFor over half a century, Onni has been building communities for people to live, work, and play.

Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. AI Use:This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use.

Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

📌 Vice President of Operations / Chief Operating Officer - Canada, GreyOwl (Vancouver)
🏢 Onni Property Management Services
📍 Vancouver