Finning Canada Number of Openings: 1 Worker Type: Permanent Edmonton Regional Distribution Centre | Edmonton, AB Full-Time, Permanent | 7x7 Shift At Finning, we believe great customer service is about more than answering questions. It's about building relationships, solving problems, and ensuring customers receive the support they need when they need it. We're looking for a Customer Service Representative to join our Edmonton Regional Distribution Centre team and play a key role in delivering an exceptional customer experience.

This position is ideal for someone who thrives in a rapid-paced warehouse and distribution environment, enjoys working with customers, and takes pride in finding solutions. You'll be the link between customers, transportation providers, shipping teams, and warehouse operations to ensure parts orders move efficiently from order to delivery.

Customer

Service & Order Support Respond to incoming customer phone calls, emails, website inquiries, and voicemail messages Provide timely, accurate information and solutions to customer questions and concerns Maintain regular communication with customers regarding the status of their parts orders Record customer feedback, requests, and concerns and coordinate follow-up with the appropriate teams Build and maintain positive working relationships with internal and external customers Participate in daily and weekly operational meetings to support customer service objectives Coordinate with shipping and warehouse teams to help meet committed delivery dates Assist warehouse operations with "hold until complete" orders and related customer inquiries Transportation & Logistics Coordination Track shipments and orders with third-party transportation providers Arrange courier pickups and transportation for customer orders Prepare and complete shipping documentation and paperwork Monitor deliveries and proactively communicate updates to customers Excellent customer service and relationship-building abilities Strong organizational and time management skills with exceptional attention to detail Ability to prioritize work and manage multiple tasks in a high-volume environment High School Diploma or equivalent Minimum 3-5 years of experience in warehousing, logistics, distribution, customer service, or a related field Experience coordinating shipments, deliveries, or transportation activities is considered an asset Previous experience within heavy equipment, transportation, oil & gas, industrial, equipment, or manufacturing industries is an asset Experience as a Parts Technician, Service Advisor, Mechanic As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

Finning International

Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.

📌 Warehouse Customer Support Coordinator (Edmonton)
🏢 Finning International
📍 Edmonton