Steer customer service management at Wasaya Airways from Thunder Bay or Sioux Lookout. Focus on leading teams and optimizing operational processes effectively. In the role of Manager of Customer Service Agent Operations, you will ensure high-quality service and operational reliability within Wasaya Airways.

Reporting to the COO, you will leverage your leadership to enhance financial performance and boost team capabilities. This position requires a robust commitment to safety and adherence to industry best practices, fostering a culture that supports employee engagement and collaboration. Key Responsibilities:

- Oversee operational efficiency across service areas
- Collaborate with leaders to fulfill performance targets




- Improve financial controls and service delivery
- Develop and enforce organizational policies
- Strengthen partnerships with community stakeholders

Requirements:

- Strong communication and presentation skills
- Exceptional time management and organizational abilities
- Discretion and confidentiality in professional conduct
- Proven skills in problem identification and resolution
- Proficient in MS Office and digital communication tools

Lead Wasaya's commitment to customer service through effective operational management.

📌 Wasaya Manager of CSA Operations (Ontario)
🏢 Wasaya Airways Limited Partnership
📍 Ontario