APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. APPLY is hybrid/remote friendly.

Technical

Leadership & Oversight Oversee and guide the work of software engineers and technical team members, ensuring high-quality outcomes in digital consumer-facing solutions. Define and manage the high-level technical architecture and technology stack with a specific eye for delivering high-performing, scalable, secure, and SEO/GEO optimized digital solutions. AI-Led Customer Experience Solutions Leverage partnerships with Google Cloud Platform and other AI providers to deliver AI-enabled solutions such as content scaling, product finders, personalization solutions, customer experiences, AI-enabled commerce, and agentic experiences.

Leverage AI tools, processes, and teams to deliver solutions quicker and more efficiently while still promoting enterprise quality and security. Position our consultancy as a leader in delivering leading-edge AI-enabled digital solutions. This includes thought leadership and client education on web platform and mobile app trends, customer experience enhancements, and performance optimizations.

Champion composable architectures and platforms that combine to create enterprise digital experience platforms. Leverage data and analytics to provide ongoing evaluation and optimization of customer experience solutions. Develop expertise within the team in delivering cutting-edge digital, e-commerce,



and other customer-facing solutions.

Collaborate with cross-functional teams to align technology initiatives with business goals. Identify and nurture growth within projects, delivering business value for both the client and our organization. Risk Management & Process Improvement Identify, prevent, and mitigate risks that might impact the success of the engagement.

Escalate issues and risks to executive leadership when needed. Continually seek out and suggest improvements to building software, particularly through the use of AI, to accelerate delivery and innovation. Proven track record in a similar technology leadership role in building and scaling web and mobile app experiences, leveraging modern frameworks and technologies.

Experience in overseeing the delivery of digital solutions that span a wide range of capabilities (customer accounts, products, transactions, personalization, AB testing, real-time webhooks and data streams, etc.), with high importance for customer experience (CX) and performance optimization.

Experience leveraging AI tools, processes, and teams to accelerate the software development process. Deep understanding of software engineering, system architecture, and project management Demonstrated experience in providing expert guidance to clients,



managing complex and diverse technology projects, and fostering solid client relationships. Proven ability to mentor team members and foster a high-performance culture in large multidisciplinary teams Ability to contribute to strategic planning and decision-making at the executive level, with build vs buy recommendations aligning with business goals.

Experience in identifying and managing a wide array of risks, including technical, staffing, scoping, and client relationship risks, within an e-commerce context. Broaden your skills on a range of engagements with international brands that have a global impact. We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer versatile personal time off (PTO); Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both. APPLY is a safe, respectful, and inclusive community where differences are celebrated. Learn more in our Diversity, Equity, and Inclusion (DEI) section. The salary range for this role is $170,000- $220,000 CAD. Depending on the position offered, bonus, equity, and other forms of compensation may be provided as part of a total compensation package. #

📌 Web Technology, Manager (Remote) (Toronto)
🏢 Apply Digital
📍 Toronto