The Y offers a diverse set of programs at 20 locations in the city and surrounding municipalities. We are a community of 475 employees and 500 volunteers. We invite you to come see what the power of belonging can do for you, your career and your community.

The Welcome

Desk & Membership Coordinator supports the Supervisor with the day-to-day operation of the Welcome Desk and Membership Team while maintaining a strong front-line presence. The Coordinator provides guidance and support to Welcome Desk Service Representatives and helps create a welcoming and positive experience for members, participants, guests, and visitors. Working closely with the Supervisor, the Coordinator supports staff coverage, scheduling, Dayforce timekeeping and timesheet review, employee onboarding and training, and other day-to-day operational needs.

The position also supports the HMR Support Team and requires flexibility to work a variety of shifts, including early mornings, evenings, weekends, and holidays based on operational needs. Support the day-to-day operation of the Welcome Desk and Membership Team, including staff coverage and front-line support as needed, while providing welcoming, inclusive, and exceptional service and contributing to membership growth and retention goals. Respond to member questions, concerns, and service issues, bringing more serious or unresolved concerns to the Supervisor.

Provide day-to-day guidance and support to Welcome Desk Service Representatives and volunteers. Assist with employee onboarding, orientation, training, team huddles, and staff communication. Support opening and closing procedures, facility checks, required documentation, and overall cleanliness, safety, and presentation of the facility.

Support the Supervisor with administrative tasks, reports, records, supplies, equipment needs, and operational follow-up. Assist with YMCA programs, events, activities, membership initiatives, and departmental needs as required.



Work collaboratively with other YMCA teams and identify opportunities to improve member service and day-to-day operations.

Support employee engagement, recognition, and a positive workplace culture. Promote and uphold the YMCA's mission, values, policies, service standards, and The Y Way. Support the Supervisor with creating and maintaining employee schedules in Dayforce, including staff coverage, schedule changes, and operational needs.

Support the Supervisor with reviewing employee timesheets in Dayforce, identifying missing punches, missed meal punches, discrepancies, or other timekeeping concerns, and following up with employees as needed to ensure timesheets are accurate and ready for approval. Help employees understand and use Dayforce correctly, including clocking in and out, recording meal breaks, reviewing schedules, requesting time away from work, and completing other employee self-service responsibilities. Support new employees with learning their Dayforce responsibilities as part of onboarding and orientation.

Post-secondary education or equivalent experience, or a minimum of 2 years of experience in recreation, program, membership, customer service, or a related field.

Experience in health, membership, recreation, or aquatics is an asset. Excellent interpersonal and customer service skills with the ability to build positive relationships with diverse populations. Ability to provide day-to-day leadership, guidance, and coaching to staff and volunteers.

Experience with Microsoft applications and other operating systems. Employment is contingent on a cleared Criminal Record Check with Vulnerable Sector Search. Ongoing training and skill-building opportunities.

Perks : YMCA membership, flexible schedule Benefits: Eligibility to enroll in the YMCA's benefits and pension plan. We value the unique perspectives and contributions of each individual and are committed to building an inclusive, diverse workforce. If you require an accommodation at any stage of the application or employment process, we encourage you to let us know so we can ensure equitable opportunities for all. #

📌 Welcome Desk and Membership Coordinator (Saint John)
🏢 YMCA of Southwestern New Brunswick
📍 Saint John