About the opportunity The Senior Services Consultant guides the overall design and delivery of Dayforce Consulting Services engagements leveraging Dayforce to meet customer requirements and provides oversight and direction to team members.

The Senior Services

Consultant is considered an expert in HCM consulting with a strong SaaS technology foundation and has been involved in multiple projects of diverse size & complexity with repeated project excellence over time. This individual works independently with customers and can influence outcomes based on knowledge in most or all skill areas. They have already distinguished themselves as an active and visible leader and enjoy coaching others.

What you'll get to do Provide Consulting Services to Customers Leads engagements that help prospects and customers determine how Dayforce will impact their HR service delivery that may include key processes, policies, user experience, organization design, governance, business case, reporting and analytics.

Ensures a smooth knowledge transfer process to the Dayforce Implementation team

Is considered a subject matter expert on strategic implementations. Can be brought in to assist on projects of various sizes, verticals and complexity.

Leads internal and external project and/or design meetings and provide status on progress of consulting services activities and deliverables

Conducts peer reviews and other internal project quality assurance activities

Either leads a CS engagement for Organizational Readiness best practices or provides guidance and input in preparation for rollout of the Dayforce solution

Able to establish credibility and rapport with internal and external stakeholders at all levels of organization; comfortable with executives

Is cool under pressure; often called on to lead difficult conversations with customers





Takes unpopular stance if necessary and in the best interests of the customer/project

Able to engage with multiple projects & customers at the same time Contribute to Internal Consulting Services Initiatives Design and document solutions and contributes to a solutions repository

Document best practices and share with the Practice

Lead the subject matter expert (SME) program in at least one area of expertise (HR service delivery, Dayforce, talent management)

Regularly participate in internal process improvement initiatives Focus on Continuing Education Contribute to internal knowledge share; review questions and provide feedback on a continuous basis

Participate in Continuing Education sessions; lead Consulting Services best practice sessions

Complete new release training on a timely basis; be fully versed on recent and/or enhanced functionality in each product release

Mentor others on HCM best practice implementation of new product features and functionality Provide Sales Support Support the sales cycle through solution review and feedback and assistance with scoping and estimation

Participate in prospect discussions regarding solution overview and implementation considerations from a Consulting Services perspective.

Skills and Experience we value Bachelor’s degree or equivalent experience

Master’s degree or post graduate coursework an asset





Typically has 3 or more years of HCM consulting experience with an HCM software provider or consultancy with a focus on the configuration of Time & Attendance, Schedules, Pay Rules, Organizational Structure, and Leave Policies

Typically has 2 or more years of HCM implementation or relevant applications consulting experience

Solid experience in business process mapping, organization readiness, and technology enablement

Experience in change management an asset

Technical Skills Requirements

Has expert-level HR operations/business practices and technology enablement experience.

Has advanced level HCM SaaS domain and implementation experience

Dayforce product knowledge with an understanding of the critical interdependencies and data flow between all modules (desired).

Has a knack for simplifying complex technical or business requirements and solutions that often present setbacks for others

Proficient in Microsoft Office products

Deep understanding of different industries and how Dayforce implementation best practices apply to the customer’s business practices

Functional Skills Requirements

Excellent customer relationship and business acumen

Demonstrates full competence in business function

Ability to engage with multiple projects & customers at the same time and manage competing priorities

Excellent organization, communication, and collaboration skills

Ability to lead and facilitate customer and internal workshops and sessions

Ability to mentor junior consultants through peer reviews and other QA activities

Acts as role model for Dayforce Cares

Ability to provide consulting services scoping and solution guidance in the sales cycle An ability and willingness to travel to customer sites as needed (up to 25%) is required What would make you really stand out English/French bilingual proficiency Dayforce implementation experience

📌 WFM Sr. Services Consultant (Canada)
🏢 Dayforce
📍 Canada