Thread Collective, Inc (TCI) is a privately-owned global designer, manufacturer and distributor of apparel. TCI has earned its reputation as a leading North American force in the design, development and distribution of a full range of apparel and accessories. We market products for all genders, to all retail tiers - from mass market merchants to high end department stores, specialty boutiques and sporting goods retailers.

Position Summary

Thread Collective Inc is looking for a Sales Coordinator/Customer Service Representative to join our team.

Primary Responsibilities:

- Responsible for the daily execution of orders
- Ensure that all customer and vendor orders match
- Orders are processed and entered properly in our system
- Manage any discrepancies and alert the appropriate parties for corrective action




- Managing returns
- Managing sending out samples to customer as per sales team requests
- Working directly with the sales team
- Daily contact with the sales team and buyers of our major customers for modifications of orders
- Managing delivery issues and discrepancies to avert major charge backs and fines from our customers
- Continual evaluation of internal processes to improve productivity
- Allocation of Customer and Vendor orders, production delivery estimates

Qualifications:

- Minimum of 2 years’ experience in customer service (Apparel Industry experience)

📌 Wholesale Order Management Coordinator (Maternity Replacement) (Montreal)
🏢 Thread Collective
📍 Montreal