From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. Start your journey with OBE and help us build the future.

The Will Call Customer Service

Rep provides exceptional customer service to all C.Laurence customers. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment.

This position serves as an ambassador to the company and will be the face of the company through daily interactions. Maintain broad knowledge of clients, products and services. Document customer interactions and transactions Listen attentively to customer needs and concerns; Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)



Answer multi-line telephone in a professional manner Face to face customers interactions Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.

Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers Build sustainable relationships and trust with customer accounts through open and interactive communication Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests Customer database management - Maintain records of customer interactions, process customer accounts and file documents 1 year of office support experience in a customer service role ~ High School diploma or equivalent ~ Handle difficult situations and dissatisfied customers in a calm and skilled manner. ~ Work-life balance – PTO and holidays, including floating holidays you can choose Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses Training – We will equip you with the knowledge and skills you need to succeed OBE Privacy Policy

📌 Will Call Customer Service Rep (CRL) (Quinte West)
🏢 Oldcastle BuildingEnvelope
📍 Quinte West