Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company.

Global

Relay is a career-building company. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees.

The Windows

Administrator – L2, is a key member of the Operations team and works closely with our other Windows System Administrators, Security staff and Cyber Security Operations Center team.

The Windows

Administrator is responsible to manage and support our Windows environments, with a focus on corporate services for Exchange, Active Directory, and desktop management (GPO, SCCM, MDT, MSI re-packaging). Administer corporate Active Directory and Microsoft Exchange environments, act as a SME for other internal and client facing AD & Exchange deployments. Develop, implement, and manage desktop management policies related to securing desktops, applying group policies,



and deploying software.

Update documentation, write new procedures, and detail Exchange and Active Directory configurations. Deliver timely and high quality incident resolution and post-incident analysis focusing on root cause, prevention, and knowledge transfer. Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.

Respond in a timely manner to Support and Operations cases related to Exchange, AD or other Windows Server issues. Ensure all Windows systems operate with a high service availability. Ensure that the corporate services adhere to our Business Continuity and Disaster Recovery Programs.

Minimum 3-5 years of direct experience with Exchange and at least 10 years of overall experience in IT administration and advanced computer support. Technology infrastructure design, implementation and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM. Ability to monitor, test and analyze system activities to ensure maximum performance, efficiency, and availability.

Ability to identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner. Extensive knowledge of Microsoft Exchange including experience with mailbox server failover and cluster management. Extensive knowledge of Windows server, Active Directory, DNS,



DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementation.

Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting. Comfortable with Microsoft Office applications including Microsoft Project and Visio with knowledge of Office Outlook features, configuration and troubleshooting.

Experience with troubleshooting & resolving complex technical problems, writes reports and creates documentation processes and procedures. Excellent interpersonal and communication skills in both verbal and written English. Knowledge of IP phone systems would be considered an asset.

Microsoft MCSA, A+, or MTA certification would be considered an asset. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health perks program, including virtual healthcare and a wellness allowance.

Employees also receive annual allotted vacation days, which increase based on tenure. Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team! 75,000 CAD - $95,000 CAD You’ll receive the mentoring, coaching, and support you need to reach your career goals.

Global

Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit #

📌 Windows Administrator (IT) (Vancouver)
🏢 Global Relay
📍 Vancouver