Xodus Travel Services Inc. seeks a Customer Experience Leader to drive operational excellence. This pivotal role requires a strategic thinker focused on team leadership and service improvement. As the Team Leader, you will oversee the daily operations of the Travel Assistance and Distribution teams.

With a robust background in operations management, particularly in travel or insurance, your leadership will be essential in enhancing team performance and customer satisfaction. Collaborate with cross-functional teams to advance business objectives. Key Responsibilities:

- Manage daily operations and ensure effective service delivery
- Provide mentorship and guidance to team members
- Monitor operational performance and coach for improvement




- Align operational strategies with company goals
- Foster collaboration between departments for seamless service

Requirements:

- Bachelor’s degree in Business, Operations Management, or related field
- Minimum of 5 years of operations management experience
- 2 years in a leadership capacity, preferably in travel assistance
- Proficient in business tools and operational processes
- Knowledge of insurance industry standards preferred

Utilize your strategic leadership skills to enhance customer experience at Xodus.

📌 Xodus Travel Services Customer Experience Leader (Windsor)
🏢 Xodus Travel Services
📍 Windsor