Lead customer communication efforts at Neptune Technology Group in Mississauga, ON. As the Senior Manager, you will shape and oversee a robust support organization focused on customer satisfaction.

In this full-time role, you will guide a team responsible for appointment scheduling, multi-channel support, and field coordination. With over 7 years of experience in customer support and a strong focus on process improvement, you will drive success in handling inquiries efficiently. Your leadership will ensure that customer issues are meticulously resolved and prevent premature ticket closures.

Key Responsibilities:



• Lead appointment booking and customer scheduling processes • Own and manage multi-channel support for various inquiries • Direct T1/T2 escalation processes for technical issues • Oversee public education initiatives for installation projects • Coordinate field support to resolve customer challenges

Requirements: • Bachelor’s degree or equivalent experience • 7+ years in customer support, 3+ years in management • Experience with utilities, telecom, or field services • Skills in CRM and support workflow design • Robust communication skills in high-pressure situations

Transform customer support into a systematic process with your expertise in management and service orientation. #J-18808-Ljbffr

📌 Customer Support Manager at Neptune Technology (Winnipeg)
🏢 Data Innovations
📍 Winnipeg