Worker Sub-Type: Regular Job Description: Built for Transportation Asset Intelligence BlackBerry Radar is an Asset Intelligence Platform for Transportation that helps operators turn reliable equipment data into useful operational information. Its cloud-based software and portal help teams understand equipment location, activity, and condition and apply that information within day-to-day operating processes. Purpose-built, easy-to-install monitoring hardware provides the reliable field-data foundation across chassis, trailers, containers and railcars. Data is transmitted and stored securely through BlackBerry Radar's cloud platform using security and privacy safeguards designed for enterprise use.

Are you a commercially minded Customer Success leader who knows how to turn strategic customer relationships into long-term partnerships and sustainable growth? We’re looking for a leader to shape the success of BlackBerry Radar’s most strategic customers, bringing together customer advocacy, commercial focus and strong people leadership. You’ll lead a team of Account Relationship Managers and take ownership of the strategies that strengthen customer relationships, accelerate adoption, protect renewals and uncover opportunities for growth. Working closely with Sales, Product and Engineering, you’ll ensure our customers realize measurable value from BlackBerry Radar while bringing their priorities and insights back into the business. This is an opportunity to make a visible impact on both the customer experience and our commercial success, helping us deepen strategic partnerships and grow customer lifetime value.

What you’ll do

- Lead Strategic Accounts & Customer Success Lead, coach and develop a high-performing team of Account Relationship Managers, creating a culture of accountability, customer advocacy and commercial awareness.
- Build trusted, executive-level relationships across our most strategic customer accounts.
- Set the strategy for customer engagement, account planning and Executive Business Reviews, ensuring we clearly demonstrate value, business outcomes and ROI.
- Provide senior leadership and direction on complex customer opportunities, challenges and escalations.
- Establish a consistent, proactive approach to managing strategic accounts and identifying opportunities and risks early.
- Drive Retention, Renewals & Growth Develop and execute strategies that strengthen retention, protect renewals and minimize churn risk.
- Partner closely with Sales on renewal strategy, account planning and long-term growth opportunities.
- Identify opportunities to expand existing relationships through additional deployments, assets and use cases.
- Drive stronger adoption and utilization of BlackBerry Radar solutions across strategic accounts.
- Translate customer value into sustainable commercial outcomes and increased customer lifetime value.
- Deliver Measurable Customer Value Set the standard for a seamless customer journey, from onboarding and implementation through adoption, renewal and expansion.
- Use customer health, engagement, adoption and retention insights to identify risks, opportunities and areas for intervention.
- Ensure customers achieve explicit operational and business outcomes from their investment.
- Lead impactful Executive Business Reviews that connect BlackBerry Radar’s solutions to measurable value,



ROI and operational improvements.
- Build a customer success approach that is proactive, insight-led and focused on value realization.
- Be the Voice of the Customer Partner across Sales, Product and Engineering to align customer priorities with business opportunities.
- Champion customer feedback internally, ensuring insights from strategic accounts help inform decision-making.
- Bring market and customer intelligence into the business to help identify emerging needs and opportunities.
- Drive continuous improvement across the customer journey, identifying ways to make it easier for customers to realize value and grow their relationship with us.

What success looks like

- Strong customer retention and renewal performance.
- Increased net revenue retention.
- Growth and expansion across strategic accounts.
- Increased customer adoption and utilization.
- Growth in customer lifetime value.
- Strong customer satisfaction, advocacy and executive engagement.
- A high-performing Account Relationship Management team with clear accountability for customer outcomes.

What you’ll bring

- Proven customer success and strategic account leadership, with the ability to build trusted relationships with senior and executive-level stakeholders and navigate complex customer organizations.
- Strong people leadership skills, with experience coaching and developing customer-facing teams, setting clear expectations and creating a culture of accountability, collaboration and high performance.
- Commercial acumen, with a strong understanding of customer retention, renewals, expansion and revenue growth, and the ability to identify opportunities that create value for both the customer and the business.
- A strategic, data-driven approach to customer success, using customer health, adoption, engagement and commercial insights to anticipate risk, prioritize opportunities and inform account strategy.
- The ability to translate technology into business value, connecting solutions to customers’ operational priorities and clearly demonstrating outcomes, value realization and ROI.
- Excellent communication, influencing and executive presence, with the confidence to lead strategic conversations, Executive Business Reviews, negotiations and complex customer situations.
- Strong cross-functional leadership, with the ability to partner effectively across Sales, Product Management, Engineering, Operations, and Customer Support teams to drive customer outcomes.
- Industry experience in transportation, logistics, fleet management, telematics, IoT, asset tracking, or enterprise SaaS is strongly preferred.
- Bachelor's degree in Business, Supply Chain Management, Technology, or a related field, or an equivalent combination of education and practical experience.

Scheduled Weekly Hours: 40

Compensation Hiring Base Salary Range: $115,200.00 - $151,200.00.



Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate’s qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.

Bonus: The BlackBerry Sales Incentive Pay (SIP) program is a bonus incentive program designed to reward eligible employees for their contributions towards BlackBerry’s sales success. SIP payments are based on an employee’s sales performance against quarterly or full-year quotas for the fiscal year.

Benefits: The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.

Disclosure of Position Status: This is an active opening. We are seeking to fill this position immediately

Disclosure of Artificial Intelligence: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.

BlackBerry provides enterprises and governments the intelligent software and services to power the world around us. Based in Waterloo, Ontario, BlackBerry’s high-performance foundational software enables major automakers and industrial giants alike to unlock transformative applications, drive new revenue streams and launch innovative business models, all without sacrificing safety, security or reliability. And with our deep heritage in Secure Communications, BlackBerry delivers operational resiliency with a comprehensive, highly secure and extensively certified portfolio for mobile fortification, mission-critical communications and critical event management.

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It is the policy of BlackBerry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

EEO Minorities/Females/Protected Veteran/Disabled BlackBerry strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the selection process.

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📌 BlackBerry Radar- Senior Manager, Strategic Accounts & Customer Success (Toronto)
🏢 BlackBerry
📍 Toronto